Business

The quiet churn problem hiding in your customer communications

By Cindy Griffin, Financial Services Marketing Specialist, Smart Communications Banks shell out billions to chase new customers with better rates and shinier apps when research suggests the biggest threat to...

Why financial services can’t afford to be AI-bullish and IT-blind

By Musidora Jorgensen, UK & Ireland Country Leader, Freshworks In July's Mansion House speech, former Chancellor Rachel Reeves called...

Shaping the future of UK retail payments

Andrew Ducker, Payments Consultant, Icon Solutions The RPIB asked the industry what comes next. Here’s what we think. On 11...

How the MFS collapse questioned visibility within fraud investigations

Laura Eshelby, Head of Economic Crime, Clue Software Fraud is rarely isolated to a single transaction, entity or even...

Why connecting supply chain data should be a CFO’s main priority

Fraser Robinson, Co-founder and CEO at Beacon Earlier this month, AG Barr, the soft drink manufacturer that acquired Fentimans...

Instant Cross-Border B2B Payments: Progress, Problems, and Priorities

Frédéric Viard, Head of Strategic Product for Financial Messaging, Bottomline International trade is a political pawn half as old as time. The demand for smarter,...

CFOs in the hot seat: Turning AI costs into revenue

To be bylined to AriVänttinen, CMO, DigitalRoute Although headlines dwell on shortages of graphics-processing units (GPUs), the greater obstacle to artificial-intelligence profitability lies deep in...

Is your payments infrastructure equipped to handle today’s risks?

James Richardson, Global Head of Solutions, Bottomline Business and finance leaders are navigating a tricky landscape. In today’s environment of trade tensions, inflationary pressure, and...

Supporting customers during the cost of living crisis: the role of banks

Sara Costantini, Regional Director for the UK and Ireland, CRIF   Across the continent people are grappling with the cost of living crisis and the...

Web3 and Insurance

Authored by Samiul Chowdhury, Principal Actuarial Consultant, RNA Analytics   Innovation in the digital world is accelerating. Whilst the web has been in constant transformation since...

How can the financial sector ensure a safe future with software escrow?

Director of Global Strategic Accounts at Escode, Andy Ramsbottom, highlights the importance of software escrow in a volatile financial climate and how venture capitalists...

Unified ticketing: creating frictionless transport ticketing for passengers

Arnaud Depaigne, Product Manager – Smart Mobility, and Taoufik Sakhi, VP Deputy – Technical Advisory at Fime   Around the world, numerous cities have implemented complex...

Real-time settlements – the final piece of the puzzle for unlocking truly global transactions

By Dave Sissens, Chief Executive Officer at RTGS.global   Much attention has been given, globally, to setting up retail banking for the new post-Covid world. This...

What makes a good entrepreneur?

By Emma Lewis, Myriad Associates Ireland   Many of us have dreamed of coming up with the next big thing that makes us millions. An incredible,...

What do financial leaders need from their UC analytics tools?

Ben Nicklen, COO at UC and workplace data analytics software organisation, Tiger, explores this topic in greater depth.   There’s no doubt that the financial services...

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