Banking

The Economics of AI in Banking: Why the Cheapest Token Is the One You Never Use

By Tamsin Crossland, Principal AI Architect, Icon Solutions. Artificial Intelligence is entering a more consequential phase in banking. After years of experimentation and proof-of-concepts, banks are beginning to move AI into production...

The top lessons banking’s biggest crisis in a generation taught us about governance

by James Walker The banking crisis remains among the most enduring corporate calamities of the 21st century so far,...

Customer trust in banking is shaped by every AI interaction

Alejandro Murcia, Director of Specialized Sales at Sinch Banks are increasingly using artificial intelligence to support customer communication. From...

The Invoice Is Not a Bank Balance: Why Growing Businesses Can Run Out of Cash

By Deepak Shukla, Founder & CEO of Pearl Lemon Accountants There is a particular kind of business success that...

Six ways to strengthen workforce capability in AI‑enabled banking

Professor Rita Fontinha outlines key considerations to help banking leaders build a resilient, future‑ready workforce in the AI era. The...

The Rise of B2B Marketplaces: A New Era for Banks

To Radi El Haj, CEO at RS2 Imagine walking through a bustling international bazaar. Merchants shout out prices, buyers negotiate deals, and money changes hands in an...

Banking’s next interface will be a conversation

Branimir Akmadza, AI & Data Engineering Team Director at Infinum For years, a bank’s app has been at the centre of the digital customer relationship....

The Top Five AI Trends Reshaping Banking in 2026

By Tamsin Crossland, Principal AI Architect, Icon Solutions. Artificial intelligence is rapidly moving beyond experimentation in banking. What began as isolated pilots inside innovation labs...

How Banking Executives Can Steer Through Volatility and Build Resilience

Nick Miller, Partner & Head of the Wholesale Banking Practice at Odgers, discusses disruptions facing the banking industry and how top executives are navigating...

How the EU Anti-Corruption Directive will reshape banking compliance

By Laura Eshelby, Head of Economic Crime at Clue Software The proposed EU Anti-Corruption Directive arrives at a time when banks are already navigating one...

Why travel is the biggest disruptor in US banking

Nick Merritt, Executive Director at Wipro’s design arm, Designit In the years following the pandemic, passport ownership increased dramatically in the US. Almost 170 million are...

Why Small Businesses Are Overpaying Tax Without Realising It

Efficient tax planning is a priority for every business and business owner. Yet far too many small businesses are still overpaying tax and failing...

How a blend of AI-driven personalisation and human empathy can transform the customer experience in retail banking

Matt Sherwen, Managing Director, Sherwen Studios Dealing with financial matters is often a stressful situation. Whether a customer is applying for a loan, mortgage or...

Cybersecurity Awareness Month: Industry experts on securing retail payments in the age of AI

As artificial intelligence (AI) becomes further embedded in how consumers shop and pay, it is also creating new challenges for businesses trying to keep...

Branches, ATMs and the Art of Staying Relevant

Brendan Thorpe, Customer Success Manager at Auriga For most of their history, bank branches and ATMs have existed to serve a single purpose: to give...

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