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Boosting Employee Experience in Contact Centres is the Key to Success!
By Jurgen Hekkink, Head of Product Marketing at AnywhereNow
The UK is facing a silent but costly productivity crisis. According to Deloitte, poor mental health costs...
SCVO modernises finance operations with AccountsIQ to create a single, integrated finance ecosystem
Partnership brings cloud-native automation, Salesforce integration, and real-time reporting to strengthen SCVO’s finance function
The Scottish Council for Voluntary Organisations (SCVO), the national membership body representing over...
How claims data analytics is transforming the insurance industry
Alexander Goncharuk, Managing Director, UK, and Global Head of BFSI at Intellias
Data is one of the industry’s most powerful and transformative assets – and...
Why Direct Lending Still Has Room to Run
By Trilliam Jeong, CEO, WealthBlock
There’s no shortage of noise around the direct lending market right now. On one hand, deal activity remains strong, capital...
Turning negatives into positives: using digital gift cards to recover customer satisfaction
Dealing with an unsatisfied customer is something even the most successful businesses experience. However, having an unhappy customer doesn’t mean a brand is lower...
RevOps explained: the smarter way to scale your business
Julia Payne, Fractional CMO,
Revenue Operations – or RevOps – are frequently touted as a ‘business growth engine’. But what exactly does RevOps strategy entail?...