Tag: customer satisfaction
The driving forces behind digital transformation in finance
By Joman Kwong, Strategic Solutions Manager for Financial Services at Laserfiche
The main driving forces propelling digital transformation initiatives within the insurance industry over the...
How data transformation can revolutionise underwriting in the insurance sector
Richard Jones, VP Sales Northern Europe, Confluent
Developing a 360-degree understanding of your customers is complicated. No matter the industry, you need the permission and...
Make the most of your tech with IT benchmarking
Bruce Penson, managing director at business IT support provider Pro Drive IT, explains the importance of IT benchmarking and how to get started.
As the...
Customer relations: how cloud contact centre solutions have taken over the banking sector
By Dominique Toubin, VP Channels & Alliances, Odigo
Although the banking sector is mainly known for its retail banking business, it can actually provide myriad...
Why Financial Services Institutions must de-risk the customer journey in 2023
By Perry Gale, VP EMEA at Cyara
From rising interest rates, to the cost-of-living crisis and the ongoing recession, the UK financial market —and its...
Improving Customer Experience with Self-Service and Automation
Digital transformation has revolutionized the way people discover new products, share information, and communicate with each other and with the brands they love.
Consumers are...