Tag: customer satisfaction
Choosing the right partner to operate in a new world of IT orientated service management
By Julian Lee, Senior Director, Service Excellence, Finastra
Every financial institution is going through a transformation journey of some kind – the only difference is...
WITH EMPATHY ON THE DECLINE, AI IS HELPING BRANDS CONNECT WITH CUSTOMERS IN AN EMPATHIC WAY
Chris Pennington, Chief Customer Officer, SugarCRM
Emotional intelligence is a crucial aspect of customer communication, and key to deliver exceptional customer experiences (CX). Today, leveraging...
FINANCIAL TECHNOLOGY BEYOND COVID
By James Mingard, Head of Retail & Finance at Maintel
Just like many other sectors, we have seen a sea of change in the adoption...