Tag: customer satisfaction
Why Financial Services Institutions must de-risk the customer journey in 2023
By Perry Gale, VP EMEA at Cyara
From rising interest rates, to the cost-of-living crisis and the ongoing recession, the UK financial market —and its...
Improving Customer Experience with Self-Service and Automation
Digital transformation has revolutionized the way people discover new products, share information, and communicate with each other and with the brands they love.
Consumers are...
Choosing the right partner to operate in a new world of IT orientated service management
By Julian Lee, Senior Director, Service Excellence, Finastra
Every financial institution is going through a transformation journey of some kind – the only difference is...
WITH EMPATHY ON THE DECLINE, AI IS HELPING BRANDS CONNECT WITH CUSTOMERS IN AN EMPATHIC WAY
Chris Pennington, Chief Customer Officer, SugarCRM
Emotional intelligence is a crucial aspect of customer communication, and key to deliver exceptional customer experiences (CX). Today, leveraging...
FINANCIAL TECHNOLOGY BEYOND COVID
By James Mingard, Head of Retail & Finance at Maintel
Just like many other sectors, we have seen a sea of change in the adoption...