Tag: vulnerable customers

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View from the CCO: Addressing the biggest challenges to delivering customer-centricity in financial services operations

Amanda Fox, Chief Customer Officer (CCO) at Markerstudy Group   There are some key factors affecting companies in the financial services space right now – particularly...

FIVE STEPS FINANCIAL SERVICES PROVIDERS SHOULD TAKE TO CREATE AN INCLUSIVE DIGITAL BANKING EXPERIENCE

Rob McElroy, CEO Sopra Steria Financial Services   Before the pandemic financial services providers faced an uphill battle to drive digital adoption amongst their customers. But...