Tag: trust
How can financial institutions use positive friction to ensure better outcomes for customers?
By Tanveer Qureshee, Financial Services Solutions Lead at Zone
In July 2023, the Financial Conduct Authority’s Consumer Duty rules will come into force, which will...
THE WORLD IS CHANGING BUT TRUST ISN’T – HOW FINANCE BRANDS CAN BUILD POWERFUL CUSTOMER RELATIONSHIPS THROUGH MAIL
By Phil Ricketts, Wholesale Commercial Director at Royal Mail Marketreach
If the last eighteen months have taught us anything, it is to expect the unexpected....