Tag: SVP Customer Experience

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Containing the sprawl of CX tech

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By Ganpath Thanumoorthy, SVP Customer Experience, Firstsource   Why customer experience design is the natural remedy for the tech hype in Financial Services It doesn’t take much...

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Finance Derivative is a global finance and business analysis magazine, published by FM. Publishing, Nethelands

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Seven vital steps to tackle bad data and drive business performance

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Barley Laing, the UK Managing Director at Melissa Having bad...

Ensuring shared accountability to achieve ongoing DORA compliance

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By Sarah Draper, General Counsel and Chief Risk Officer,...

3 Ways Insurers Can Leverage AI Innovation To Transform Operations from the Inside Out

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By: Andre Gagne, CEO of GFT Canada The AI revolution...

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How Process Intelligence is Helping Banks Solve Four Key Challenges

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Rupal Karia, GM - UKI & MEA at Celonis Banks...

How smaller banks and PSPs can turn fraud prevention into a competitive edge

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Marie-Christine Diaz, Business Development Manager/Payments-EU at Eastnets The UK’s Payment...

Seven vital steps to tackle bad data and drive business performance

Business 0
Barley Laing, the UK Managing Director at Melissa Having bad...

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