Tag: Senior Director

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Up close and personal: how banks plan to recalibrate customer engagements through intelligent bots

Kamal Misra, Senior Director and Head of Banking, Capgemini Invent India   Humans needed an alibi for efficiency as bots came calling and laid claim to...

Choosing the right partner to operate in a new world of IT orientated service management

By Julian Lee, Senior Director, Service Excellence, Finastra   Every financial institution is going through a transformation journey of some kind – the only difference is...

A lack of training and email security solutions is contributing to a rise in email threats targeting the finance sector.

Mike Fleck, Senior Director, Sales Engineering at Cyren   Email remains the most popular and successful attack vector in the digital landscape, the reason being because...

HYBRID WORKING IS HERE TO STAY

By Scott Wilson, Senior Director, Sales & Service, eFax   The Covid-19 pandemic has meant that for the last 18 months or so, workers across the...

IS HYBRID HERE TO STAY?

Yes, according to eFax if businesses want to retain talent   Three quarters (76%) of UK IT decision-makers believe their organisation could have made the transition...