Tag: Senior Director
Up close and personal: how banks plan to recalibrate customer engagements through intelligent bots
Kamal Misra, Senior Director and Head of Banking, Capgemini Invent India
Humans needed an alibi for efficiency as bots came calling and laid claim to...
Choosing the right partner to operate in a new world of IT orientated service management
By Julian Lee, Senior Director, Service Excellence, Finastra
Every financial institution is going through a transformation journey of some kind – the only difference is...
HYBRID WORKING IS HERE TO STAY
By Scott Wilson, Senior Director, Sales & Service, eFax
The Covid-19 pandemic has meant that for the last 18 months or so, workers across the...
IS HYBRID HERE TO STAY?
Yes, according to eFax if businesses want to retain talent
Three quarters (76%) of UK IT decision-makers believe their organisation could have made the transition...