Tag: retail banking
HOW CAN BANKS MAINTAIN HUMAN CONNECTIVITY AS AUTOMATION RAMPS UP?
By Huw Newton-Hill, GM Attensi US & Head of Professional and Financial Services
CONSUMER needs within retail banking are evolving at pace, with McKinsey...
Retail Banking: Winning in a complex regulated environment
While McKinsey reports that almost every bank is experiencing a 50% increase in digital usage in 2022, disruption in the retail banking sector is...
The importance of Customer Experience (CX) for retail banks today
By James Isaacs, President, Cyara
Today’s retail banks face considerable challenges. Open banking initiatives – that make it easier for customers to switch accounts –...
Adoption of Digital Identities in Retail Banking is a Customer Service ImperativeÂ
By Jim Close, Regional Vice President of Enterprise at Kofax
If the pandemic has taught retail banks one lesson, it’s that customer experience is more...
THE FUTURE OF FINANCIAL SERVICES IN THE DIGITAL AGE
By Gurpreet Purewal, Associate Vice President Thought Leadership, iResearch Services
The pandemic has changed the face of financial services and banking, especially in the short-term....
DIGITAL TRANSFORMATION FOR FINANCE: LEADING WITH SAAS AND COLLABORATION TOOLS
Gary Duggan, VP Technology Solutions EMEA at Riverbed Technology
Throughout the pandemic, software as a service (SaaS) and collaboration applications have become a necessity for...