Tag: loyalty
Agentic Commerce Is Coming for Loyalty but is the Industry Ready?
By Marcus Puffer, Vice President & Head of Loyalty Solutions, IBS Software and Binay Warrier, Vice President, Loyalty Management Solutions, IBS Software
For decades, loyalty...
Customer relations: how cloud contact centre solutions have taken over the banking sector
By Dominique Toubin, VP Channels & Alliances, Odigo
Although the banking sector is mainly known for its retail banking business, it can actually provide myriad...
Looking to the future: How the insurance sector can meet new customer demands
By James Harrison, Head of Insurance at Dun & Bradstreet
It’s been over two years since the pandemic began, causing significant turbulence for insurers tasked...
