Tag: Firstsource
Containing the sprawl of CX tech
By Ganpath Thanumoorthy, SVP Customer Experience, Firstsource
Why customer experience design is the natural remedy for the tech hype in Financial Services
It doesn’t take much...
Power to the People – Introducing a positive approach to post-pandemic debt collection
Arjun Mitra, President of Global Collections at Firstsource
There are several harmful myths surrounding debt. Some think the borrower is at fault, others that it...
FOUR PITFALLS TO AVOID WHEN PLANNING DIGITAL TRANSFORMATION
By Sundara Sukavanam, Chief Digital Officer at Firstsource
It comes as no surprise that digital transformation has catapulted up the priority list for business leaders...
PUTTING TECHNOLOGY AND EMPATHY AT THE HEART OF SMB LOAN SERVICING
Luis Huerta, Vice President and Intelligent Automation Practice Head, Europe at Firstsource
By the end of March 2021, over one and a half million small...