Tag: Customer Service

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Integrate Your Front- and Back-office Resources to Boost Customer Experience and Operational Efficiency

Spencer O’Leary, CEO of ActiveOps North America, discusses why organizations should dismantle the traditional barriers between front- and back-office teams and take a more...

AI, Cloud, and Data Governance: Financial Industry’s Roadmap for 2024

by Mark Hermeling, CTO, Alveo   Heading into 2024, the financial services industry is at the threshold of a transformation driven by technological advancements, especially in...

The Importance of Experienced Customer Service Advisors in Finance

If there is one thing which can be said about the finance sector, it would be that as a customer-facing industry, the most important...