Tag: Customer Service
With the rise of AI in fintech, how important is ‘the human touch’ in customer service?
By Martin Hartley, Group CCO of emagine.
We live in a consumer-centric world, so for financial services companies to remain competitive and be a top...
The true value of migrating financial systems to cloud
Sarah Henry, VP Strategy & Business Services for EMEA Applications at Oracle
The UK economy is expected to grow in the next few years but...
Integrate Your Front- and Back-office Resources to Boost Customer Experience and Operational Efficiency
Spencer O’Leary, CEO of ActiveOps North America, discusses why organizations should dismantle the traditional barriers between front- and back-office teams and take a more...
AI, Cloud, and Data Governance: Financial Industry’s Roadmap for 2024
by Mark Hermeling, CTO, Alveo
Heading into 2024, the financial services industry is at the threshold of a transformation driven by technological advancements, especially in...