Tag: Customer Service
Addressing the generalist limitations of LLMs
Authored by Justin Hwang, COO at RNA Analytics
Artificial intelligence is becoming increasingly embedded across a wide range of industries, revolutionising organisational systems in the...
With the rise of AI in fintech, how important is ‘the human touch’ in customer service?
By Martin Hartley, Group CCO of emagine.
We live in a consumer-centric world, so for financial services companies to remain competitive and be a top...
The true value of migrating financial systems to cloud
Sarah Henry, VP Strategy & Business Services for EMEA Applications at Oracle
The UK economy is expected to grow in the next few years but...
Integrate Your Front- and Back-office Resources to Boost Customer Experience and Operational Efficiency
Spencer O’Leary, CEO of ActiveOps North America, discusses why organizations should dismantle the traditional barriers between front- and back-office teams and take a more...
AI, Cloud, and Data Governance: Financial Industry’s Roadmap for 2024
by Mark Hermeling, CTO, Alveo
Heading into 2024, the financial services industry is at the threshold of a transformation driven by technological advancements, especially in...