Tag: customer expectations
How Process Intelligence is Helping Banks Solve Four Key Challenges
Rupal Karia, GM - UKI & MEA at Celonis
Banks face ever-changing pressures, from evolving customer expectations to new regulations and the rise in financial...
Seamless and Secure: How Digital Transformation is Redefining Customer Expectations in Online Banking
Chaitanya (Chai) Rajebahadur, Executive Vice President at Zensar Technologies.
Digital transformation in the banking and financial services sector has skyrocketed in recent years, setting a...
RISING CUSTOMER EXPECTATIONS AND THE NEED FOR A UNIFIED CUSTOMER EXPERIENCE PLATFORM
By Rahul Kumar, GM & Vice President, Financial Services and Insurance at Talkdesk.
In today’s rapidly evolving financial landscape, customer expectations are not only rising...
Harnessing AI to Navigate Regulatory Complexity in Banking and Finance
By Harry Borovick, General Counsel, Luminance
The global banking and finance sector is navigating an increasingly complex regulatory landscape, compounded by uncertain macroeconomic conditions, marketplace...