Tag: customer expectations

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Seamless and Secure: How Digital Transformation is Redefining Customer Expectations in Online Banking

Chaitanya (Chai) Rajebahadur, Executive Vice President at Zensar Technologies. Digital transformation in the banking and financial services sector has skyrocketed in recent years, setting a...

RISING CUSTOMER EXPECTATIONS AND THE NEED FOR A UNIFIED CUSTOMER EXPERIENCE PLATFORM

By Rahul Kumar, GM & Vice President, Financial Services and Insurance at Talkdesk. In today’s rapidly evolving financial landscape, customer expectations are not only rising...

Navigating Uncertainty: How IA is Driving Sustained Growth in Financial Services

Rob Paisley, Strategic Industry Director, Global Team Lead,SS&C Blue Prism In a time of economic unpredictability, financial services (FSI) organisations face a critical decision: adapt...

Harnessing AI to Navigate Regulatory Complexity in Banking and Finance

By Harry Borovick, General Counsel, Luminance The global banking and finance sector is navigating an increasingly complex regulatory landscape, compounded by uncertain macroeconomic conditions, marketplace...