Tag: Chris Pennington

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WITH EMPATHY ON THE DECLINE, AI IS HELPING BRANDS CONNECT WITH CUSTOMERS IN AN EMPATHIC WAY

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Chris Pennington, Chief Customer Officer, SugarCRM   Emotional intelligence is a crucial aspect of customer communication, and key to deliver exceptional customer experiences (CX). Today, leveraging...

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Finance Derivative is a global finance and business analysis magazine, published by FM. Publishing, Nethelands

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The Economics of AI in Banking: Why the Cheapest Token Is the One You Never Use

Banking 0
By Tamsin Crossland, Principal AI Architect, Icon Solutions. Artificial Intelligence is entering...

Six ways to strengthen workforce capability in AI‑enabled banking

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Professor Rita Fontinha outlines key considerations to help banking leaders...

From detection to prevention: Rethinking the fight against financial crime

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By Stuart Clarke, CEO of Blackdot Solutions Financial crime investigations...

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The Economics of AI in Banking: Why the Cheapest Token Is the One You Never Use

Banking 0
By Tamsin Crossland, Principal AI Architect, Icon Solutions. Artificial Intelligence is entering...

What your auditors expect from AI-assisted finance

Finance 0
Rob Steele, CFO, iplicit AI is changing how finance teams...

The top lessons banking’s biggest crisis in a generation taught us about governance

Banking 0
by James Walker The banking crisis remains among the most...

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