Tag: chatbots

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How to reduce the impact of AI-driven fraud in 2025

By Barley Laing, the UK Managing Director at Melissa AI-driven technologies, such as deepfake software, automated phishing systems, chatbots, and advanced data analytics are enabling...

Mortgage Mayhem: How Technology Can Streamline the Process

By Joman Kwong, Strategic Solutions Manager, Financial Services, at Laserfiche If the mortgage process wasn’t already complex enough, the current state of the UK economy is adding...

Unleashing AI at Pace with Composable SaaS – A Model for Financial Services

 By Brendan O’Brien, Co-Founder and Chief Innovation Officer at Aria Systems   In the rapidly evolving landscape of financial services (FS), the integration of artificial intelligence...

The importance of Customer Experience (CX) for retail banks today

By James Isaacs, President, Cyara   Today’s retail banks face considerable challenges. Open banking initiatives –  that make it easier for customers to switch accounts –...

BRIDGING THE DIGITAL EMPLOYEE EXPERIENCE GAP

Matthew Sturman, senior technical consultant, AppLearn   While the financial sector was arguably some way along the digital transformation curve before the pandemic, embracing innovative solutions...