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Finance Derivative Names the World’s Best Financial Institutions and Banks 2022 in Netherlands on December 23, 2022

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On December 15th, Finance Derivative announced the Awards 2022 in Netherlands. The overall winners for Sustainable Banks, Internet, Retail, SME, Innovative Banks and Forex Broker and Asset Management Company were announced. Also announced were the overall Global sub-category winners. The grand prizes of World’s Worthy Winners came across this year 2022.

Finance Derivative’s Awards are based on submissions from banks that wish to be considered. This year, nearly 500 individual companies & banks from around the world entered the competition. The Awards judging panel was comprised of representatives from global leader in consulting, technology and outsourcing solutions. Based on the judge’s panel evaluations, Finance Derivative’s Editor made the final selections.

Winners were selected based on strength of strategy for attracting and servicing online customers, success in getting clients to use digital offerings, growth of online customer base, breadth of products offered, evidence of tangible benefits gained from digital initiatives, and website design and functionality. Subcategory winners were selected on the basis of relative strength, products and services.

The list of winners announced in Netherlands follows in page 1 of 2.

For editorial information please email: info@financederivative.com

 

Winners

Award Title

Aafiya TPA Services Best Health Insurance TPA UAE 2022
Abu Dhabi Islamic Bank Best Islamic Digital Bank UAE 2022
Access Bank Plc Best Sustainable Bank Africa 2022
Access Bank Plc Sustainability Leader of the Year Nigeria 2022
Access Bank Plc Most Innovative & Sustainable CSR Activities Banking Nigeria 2022
Access Bank-Ghana Best Retail Bank Ghana 2022
Accra City Hotel Most Outstanding Hospitality Service Providing Hotel Brand Ghana 2022
Advans La Fayette Microfinance Bank (Advans Nigeria) Best Microfinance Bank Nigeria 2022
Agthia Group Most Sustainable Food And Beverages Company UAE 2022
Al Hilal Life Best Life Insurance Company Bahrain 2022
Al Mal Capital Most Leading Asset Management Company UAE 2022
Alizz Islamic Bank Best New Card Product Oman 2022-Shari’s Compliant Corporate Credit Cards
Aljazira Takaful Most Outstanding Islamic Sharia Compliant Insurance Company Saudi Arabia 2022
Alta Software Best Banking Software Solution Providing Company Georgia 2022
Alveo Land Best Real Estate Developer Philippines 2022
Amana Takaful Insurance-SriLanka Fastest Growing Insurance Company Sri Lanka 2022
Amana Takaful Insurance-SriLanka  Best Claims Management Practices Sri Lanka 2022
Arab Financial Services Company-AFS Best Digital Payment Solutions Provider Bahrain 2022
Arab Financial Services Company-AFS Best New Digital Payment Product Bahrain 2022-AFSgo
Asia Pay Best Digital E-Payment Solution Provider Hong Kong 2022
AsiaPay Most Leading Financial Solution Providing Company Singapore 2022
AUCTUS Capital Partners AG Most Excellent Investment Company Germany 2022
AvaTrade Best Online Broker UAE 2022
Banca Generali Best Private Bank Italy 2022
Banco Industrial, S.A. Most Outstanding Retail Bank Guatemala 2022
Banco Industrial, S.A. Most Admired Digital Bank Guatemala 2022
Bank Dhofar Best Corporate Bank Oman 2022
Bank Nizwa Most Leading Islamic Retail Bank Oman 2022
Bank of Ayudhya Plc-Krungsri Bak Best Bank For SMEs Thailand 2022
Bank Of Mauritius Best Central Bank Governor Africa 2022 – Mr Harvesh Kumar Seegolam
Bank Of Mauritius Best Central Bank- Sub-Saharan Africa 2022
Bank SinoPac Best Innovative Financial Services Taiwan 2022 -DACARD APP
Banka Kombetare Tregtare-BKT Best Commercial Bank Kosovo 2022
Bao Viet Securities Most Sustainable Securities Advisory Company Vietnam 2022
Beltone Asset Management Best Performing Asset Management​ Company Egypt 2022
Berjaya Sompo Insurance Most Trusted General Insurance Company Malaysia2022
Berjaya Sompo Insurance Best CSR Insurance Company Malaysia 2022-​Road Safety Promotion
Bite Investments Best Investment Technology Solution Provider UK 2022
BPI Capital Corporation Best Investment Bank Philippines 2022
Cardinal Stone Best Stockbroking Company Nigeria2022
Casebook PBC Most Admired Human And Social Service Platform US 2022
caye international bank Best International Private Bank Central America 2022
China Asset Management Co., Ltd. Best Asset Management Company China 2022
China Shenhua Energy Company Limited Best IR Energy Company China 2022
CI Asset Management Most Outstanding Asset Management Company Egypt 2022
CLIMBS Life and General Insurance Cooperative Most Leading Micro Insurance Company Philippines 2022
CM Trading Best Performing Broker South Africa 2022
Commercial Bank of Ceylon PLC Best CSR Bank Sri Lanka 2022
Commercial Bank of Ceylon PLC Best Digital Banking Initiative Sri Lanka 2022-Flash
COSCO SHIPPING Ports Ltd Most Sustainable Company (Port Sector) Hong Kong 2022 ​
COSCO SHIPPING Ports Ltd Best Port Operating Company Hong Kong 2022
Credit Bank Plc Most Innovative Financial Services Kenya 2022, Best New Banking Product Kenya 2022-Elev8Her
Credit Bank Plc Best New Banking Product Kenya 2022-Elev8Her
Decode Global Most Innovative CFD Broker Australia
DeeMoney Most Trusted International Money Transfer Solutions Provider Thailand 2022
Delta Capital Partners Best Private Equity Deal House Jamaica 2022
Devexperts Best New Trading Application Germany 2022- DXTrade Mobile
Disrupt Equity Best Multifamily Property Management Company USA 2022
Dividend Gate Capital Most Leading Private Equity Firm Bahrain 2022
Easy Markets Best Cryptocurrency Innovation by a Broker UAE 2022
EasyPay Most Leading Digital Payment Platform Albania 2022
Ecobank-gambia Best Retail Bank Gambia 2022
Ecobank-Liberia Best CSR bank Liberia 2022
Faraday Venture Partners Most Outstanding Venture Capital Fund Management Company Spain 2022
Farazad Investments Best Private Equity Real Estate Group Hong Kong 2022
Fast Cover Travel Insurance Best Customer Service In Travel Insurance Australia 2022
Fidelity Bank PLC Most Innovative Digital Bank Nigeria 2022
First Capital Bank Botswana Best Commercial Bank Botswana 2022
First National Bank Zambia Most Innovative Commercial Bank Zambia 2022
First National Bank Zambia Best Banking Application Zambia 2022-FNB App
Fondo Pensione Nazionale Best Pension Fund Company Italy 2022
Forex Masters Best Online Forex Training Company South Africa 2022
Fosun Hani Securities Limited Fastest Growing Financial Services Company Hong Kong 2022
Fosun Hani Securities Limited Best New Stock Trading Application Hong Kong 2022-TSCI
Fosun International Limited Best ESG Company Hong Kong 2022
FundCalibre Best Performing Investment Fund Research Firm UK 2022
Genero Capital LLC Best SME Private Equity Investments Firm UAE 2022
Gulf African Bank Best SME Islamic Bank Kenya 2022
I&M Bank Ltd-Rwanda Best Commercial Bank Rwanda 2022
IC Markets Most Innovative CFD Broker Australia 2022
JFD Group Ltd ​Best Portfolio Management Company Cyprus 2022
JMR Infotech Best Risk Management Solutions Providing Company UAE 2022
JMR Infotech Best Core Banking Software Company UAE 2022
Joyalukkas Exchange Most Outstanding Mobile Application(Remittance Services) UAE 2022-Joyalukkas Exchange Mobile App
Kanbawza Bank (KBZ Bank) Best Bank for CSR Myanmar 2022 and Best Digital Wallet Myanmar 2022 (KBZPay )
KBC Bank-Belgium Best Asset Management Company Belgium 2022
KCB Group Best Retail Bank Kenya 2022
KCB Group Most Valuable Banking Brand Kenya 2022
KdedeC Consultancy and Training Companey Most Outstanding Consultancy And Training Company Turkey 2022
Khaleeji Commercial Bank Most Innovative Islamic Retail Bank Bahrain 2022
LegacyFX Most Trusted Trading Education Provider UAE 2022
LOLC Finance PLC (iPay Sri Lanka) Best Digital Payment Services Company Sri Lanka 2022
MAGIC FINSERV Fastest Growing Digital Platform For Financial Services USA 2022
Mashreq Bank-UAE Best Digital Bank UAE 2022
Maybank Asset Management Company Ltd-Malaysia Best Asset Management Company Malaysia 2022
Maybank Investment Bank Best Investment Bank Malaysia 2022
Maybank Securities (Thailand) Public Company Limited(Maybank Kim Eng-Thailand) Best Capital Markets Brokerage Services Thailand 2022
Maybank Securities Singapore Best Retail Broker Singapore 2022
Maybank Securities Singapore Best Institutional Broker Singapore 2022
MetLife Emeklilik ve Hayat Best Life Insurance Company Turkey 2022
MetLife Emeklilik ve Hayat Most Trusted Loyalty Program Insurance Sector Turkey 2022
Metropole Property Strategists Best Property Investment Consultants Australia 2022
Metropole Property Strategists Most Trusted Investment Consultant Company Australia 2022
MONETA Money Bank, a.s. Best Online Banking Application Czech Republic 2022
MoneyMatch Brunei Best Fintech Company Brunei 2022
National Bank of Kenya Best Customer Service Microfinance Bank Kenya 2022
National Bank of Kenya Best Commercial Microfinance Bank (For Product Innovation)Kenya 2022
National Bank of Kenya Most Sustainable Financial Services Kenya 2022
National Development Bank-NDB Bank Best Digital Bank Sri Lanka 2022
National Development Bank-NDB Bank Best CSR Practice Bank Srilanka 2022
National Development Bank-NDB Bank Most Innovative Digital Financing Solutions Provider SriLanka 2022
Nedbank Best Banking Technology Implementation South Africa 2022
Nord FX Most Reliable Forex Broker Asia 2022
O-Bank Best Internet Bank Taiwan 2022
Old Mutual Life Assurance Company Most Outstanding Life Insurance Company Malawi 2022
Oman Insurance Company Best General Insurance Company UAE 2022
One Asset Management Limited Best Mutual Fund Management Company Thailand 2022
Ooredoo Maldives Best Telecom Company Maldives 2022
Ooredoo Maldives Best CSR Telecom Company Maldives 2022
Pacific Risk Advisors Ltd Most Leading ESG Risk Advisory Firm Hong Kong 2022
Pacifico Seguros Best Insurance And Reinsurance Company Peru 2022
Pangaea Securities Limited Best Stock Brokerage Firm Zambia 2022
People’s Bank Best Domestic Bank Sri Lanka 2022
Petronas Dagangan Bhd Most Outstanding Energy Solutions Providing Company Malaysia 2022
Profile Software​ Best Digital Banking Software Company UK 2022
Profile Software​ Best Treasury Management Company UK 2022
QInvest Best Islamic Investment Bank Qatar 2022
RealVantage Most Innovative Real Estate Co-Investment Company Singapore 2022
Reassured Fastest Growing Life Insurance Company UK 2022
Sarwa Digital Wealth Limited Most Innovative Financial Advisory Firm UAE 2022
SeABank Best Digital Bank Vietnam 2022
Sehaaonline (Neoshine Healthcare Alliance FZ LLC) Most Leading Online Healthcare Marketplace UAE 2022(Medical Equipment market place / Trading)
Shorooq Investments PLLC Best Technological Investment Company UAE 2022
SinoPac Securities Best Brokerage Brand Taiwan 2022
smeBank Fastest Growing Fintech Company Lithuania 2022
Standard Bank-Angola Most Innovative Banking Application Angola 2022-SB24
Steward Bank Most Outstanding Bank For Card Services Zimbabwe 2022
Takaful Oman Insurance SAOG-Oman Best Performing Takaful Insurance Company Oman 2022
Takaful Oman Insurance SAOG-Oman Most Trusted Islamic Insurance Company Oman 2022
Takeleap Best Futuristic Technology Company UAE 2022
TAV Airports Holding Co Best In Service Aviation Company Turkey 2022
Teasy International Company Ltd Most Leading Mobile Payment Service Provider Nigeria 2022
Thai Union Group PCL Best CEO (Food Industry) Thailand 2022 Thiraphong Chansiri
Thai Union Group PCL Best Investor Relations Company (Seafood) Thailand 2022
The Jubilee Insurance Company Of Tanzania LTD Best General Insurance Company Tanzania 2022
The Jubilee Insurance Company Of Tanzania LTD Best CEO(Insurance Company) Tanzania 2022-Dipankar Acharya
Tianjin Port Development Holdings Limited Most Leading Port Operating Services Hong Kong 2022
Tianjin Port Development Holdings Limited Most Outstanding Cargo Handling Services Hong Kong 2022
Trading.md Best Forex Education & Training Company Moldova 2022
Trading.md Best Trading & Investing Solutions Providing Company Moldova 2022
Trigon Asset Management AS Best Asset Management Company Estonia 2022
uab bank Limited Best Bank Myanmar 2022
UNIFIN Financiera SAB de CV Most Excellent Leasing Company Mexico 2022
Vattanac Bank Best Mobile Banking Application Cambodia 2022
Vattanac Bank  Best Customer Service Bank Cambodia 2022
Vietcombank Fund Management Best New Equity Funds Vietnam 2022 – VCBF Midcap Growth Fund
Wema Bank Most Outstanding Digital Banking Platform Nigeria 2022-ALAT
WhiteStar Asset Solutions Best Asset Management Company Portugal 2022
Yapı Kredi Asset Management Most Outstanding Investment Advisory Company Turkey 2022
Zeepay Best Fintech Company Ghana 2022

 

About Us:

Finance Derivative is a global finance and business analysis magazine, published by FM. Publishing, Netherlands.

Being one of prime print and online magazine providing broad coverage and analysis of the Finance industry, International Business and the global economy empowering the businesses and Corporate Companies around the world. The leadership articles are read by industry professionals at all levels of banking, financial services, payment solutions and insurance as well as technology and consulting executives.

Finance Derivative features the Global News and & Analysis from the finance world and corporate excellence, be it Trading and Banking, Wealth Management, Businesses, Technology and Financial services which are impacting the World economy. We provide our users with the excellent digital experience on website as well as the digital magazine, video blogs, research reports and events. With an accustomed team of professional industry Journalists, we bring a minute coverage on a comprehensive range of topics from the industry.

Visit www.financederivative.com

Business

Defining Fraud in 2023

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Scott Buchanan, Chief Marketing Officer at Forter

Fraudsters are fluid — they constantly experiment with new tactics to find cracks in a merchant’s defenses. In 2023, there are five trends that merchants need to be aware of — we saw each in 2022 and expect to see them with even more frequency in the year ahead.

Human ‘Bot’ Farms

First, let us acknowledge that while “human bots” is an oxymoron, it is also highly insensitive. At present, our industry lacks a better way of describing the practice. It used to be that human ‘bot’ farms referred to sweatshop-style arrangements in which poorly paid workers, often in developing countries, spent their days on brute force attacks, solving things like CAPTCHAs.

Now, though, a new twist on this old theme has arisen. In short, human bot farms use trafficked humans to scale their fraud operations. Often, they behave as bots, conducting brute force (and similar) attacks.

Human bots were widely recognised in fraud manager communities as a driving force behind recent repeated attacks, especially during the holiday rush. For example, human bot farms bombarded merchants that offer limited edition merchandise, decreasing the chances that prized products find their way to (and ultimately frustrating) good customers. These same operations also applied several tactics that follow at a scale that overwhelmed some fraud solution providers and their merchant customers.

Low-tech Address Manipulation

In the past year, fraudsters reverted to old tricks to circumnavigate rule-based fraud prevention as we saw an uptick in low-tech address manipulation. Consider a merchant with a rules set that checks a shipping or billing address against a negative list. And let’s say a noted fraudster has an address of 123 Main Street that is on that list. Therefore, any transaction with a shipping or billing address of 123 Main Street will be blocked by rules.

Fraudsters found an easy workaround. They simply write a variation of the address during checkout that evades the rules but can be easily understood by FedEx, UPS, or any other delivery company. For example, 123 Main Street becomes One-two-three Main Street or 123 Maain Street.

This should be simple to identify and block in theory. Still, fraud managers were frustrated that rules-based solutions — even those that applied artificial intelligence to speed rules application — struggled to spot this manipulation. During the Black Friday rush, more than one vendor threw up their hands and admitted they had no way to stop this tactic effectively. And as a result, fraud teams with these solutions had to manually review a growing queue of transactions.

Triangulation

With the growing presence of marketplaces to exchange goods, fraudsters are using triangulation more. Think about this as ‘stolen to order’ (instead of made to order). A fraudster posts a sought-after item for sale on a marketplace; in 2022, some of the most popular items for triangulation were high-end ‘cozy’ blankets, sneakers, gaming systems, and other electronics.

When a consumer buys an item from a fraudster on the marketplace, the fraudster then steals the item from a merchant. They input a shipping address for the marketplace buyer at checkout, which typically evades address verification checks. The marketplace buyer gets their item; the fraudster gets their money; the merchant gets penalised, and the marketplace is entirely unaware.

Fraudsters prefer triangulation because they don’t make any effort until they have a buyer — they never have to worry about stealing something they can’t sell, and they never have to touch the merchandise (further reducing their operating costs).

Double-dipping

Emboldened cheaters are attempting more brazen tactics. A prime example of that is double-dipping — while this is not new, we did see more attempts (especially from amateurs and previously good consumers) to double-dip in 2022.

Double dipping can take any form where a bad actor wins twice. For example, the bad actor makes a purchase and has the product shipped. They tell the merchant the item was not received and simultaneously file a chargeback with their issuer. Since it may take hours or days for the issuer to inform the merchant of the refund request, the communication gap can mean the bad actor receives money back from both entities and keeps the product.

We’ve also heard examples of bad actors buying and receiving an item, then filing a return, yet failing to return the item. Instead, they send the merchant back a package with rocks (or something else weighted). In one particularly devious example, a bad actor filled a bag with dry ice, which evaded a weight check by the delivery company, and then arrived at the merchant as an empty package.

Friendly Fraud

The best-known form of friendly fraud is chargeback fraud when a customer makes a purchase and receives it but files a fraud chargeback claiming that the purchase was made by a fraudster. This form of friendly fraud has been growing dramatically in recent years. Less recognised is that other forms of friendly fraud — which can also be labeled policy abuse — are increasingly serious.

For example, a consumer buys a sweater as a final sale. When it arrives at their doorstep, they realise it doesn’t fit as they’d hoped. Disappointed, the (previously good) consumer contacts the merchant to claim the sweater never arrived (code = Item Not Received) and demands a refund. The consumer now has the item they can wear (hey, at least the fit is close) or resell on a marketplace for profit.

Friendly fraud can also surface as returns abuse (returning items worn or outside of store policies), promotions abuse (re-using new customer discounts or other voucher codes), and more.

Friendly fraud is difficult to stop since it is often perpetrated by good consumers — they don’t appear on negative lists or fail basic rules. But professional fraudsters get in on the same acts, industrialising the consumer problem by increasing its scale and professionalism significantly. To increase their odds of success, they have gotten pretty systematic about this form of fraud. For example, on the dark web, fraudsters have shared the exact language to use when calling specific large merchants or issuers to nearly guarantee a refund or chargeback.

Parting Thought: The Power of Identity

The above tactics that fraudsters used with some success in the past year generally exploit gaps in rules-based systems (deployed by the merchant and/or offered by a fraud solution provider). These tactics don’t work when you can pinpoint the identity behind an interaction.

When you can be statistically confident that the identity entering an address of “One-two-three main street” is associated with fraud, it doesn’t matter what they enter in the address field; their transaction attempt is blocked. When a known fraudster is attempting to put an item up for sale on a marketplace or purchase an item with a net new shipping address, you stop them. And when they try to re-use promotional codes repeatedly, you reject the attempt.

You cannot pinpoint an identity with rules — instead, you need a massive graph of online identities and as much data as possible on each. While fraudsters always manipulate aspects of their identities, they cannot mask thousands of data points. Next-generation fraud solutions that use machine learning to augment human expertise can pattern match and pinpoint identity.

And to build the largest identity graph, you need a consortium of the largest merchants — collectively, they will ‘know’ the vast majority of online identities. And in this model, an identity — a bad actor or a good customer — known to one merchant is immediately known to all merchants.

And that is why the final trend for 2023 will be merchants abandoning rules-based systems at an increasing rate. That includes the rules-based fraud solution providers masquerading as machine learning (but really just speed up the application of rules). To combat more sophisticated fraudsters, merchants will make decisions based on identity. They will seek out the largest identity graph in order to achieve superior results.

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Mizuho Bank Luxemburg upgrades anti-financial crime compliance risk management with Napier

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Mizuho Trust and Banking (Luxembourg) S.A , the Luxembourg subsidiary of Japan’s Mizuho Trust & Banking division (part of Mizuho Financial Group) , is upgrading its Transaction Monitoring  framework strategy through a partnership with Napier, the financial crime compliance technology specialist.

An intelligent compliance platform, Napier Continuum, including Transaction Monitoring, Client Screening, Perpetual Client Risk Assessment and Client Activity Review, will provide Mizuho Bank Luxemburg with a holistic overview of compliance that will enable it to connect data, control compliance operations, and manage risk.

The bank wanted to upgrade its framework to make it more robust given the importance of financial crime for credit institutions.

Naim Tliba, Chief Compliance Offer and Vice President at Mizuho Trust and Banking (Luxembourg) S.A., said: “We chose to work with Napier as it has the flexibility to meet our needs, at the same time offering the most advanced technology supported with powerful AI. With improved transaction and client monitoring capabilities, our organisation will be able to stay ahead of the curve and provide our clients with the most secure and regulated asset servicing experience.”

As part of Mizuho Financial Group, Mizuho Trust & Banking (Luxembourg) S.A.  has been formed in 2000 and provides securities and fund services to its institutional clients.

Napier’s compliance technology helps businesses and financial institutions to comply with local and international anti-money laundering (AML) regulations, monitor transactions, and screen customer and business partners and therefore participate to the efforts to better combat financial crime.

Greg Watson, CEO at Napier, said: “Our range of new-breed compliance solutions help organisations like Mizuho Luxembourg to gain control over their risk management so that it can become a competitive advantage. The technology is one side of this, but it’s the capability to adapt a system in adherence with local regulations that offers the most effective solution, and that’s what we have been able to provide Mizuho Luxembourg. Approaching a system upgrade in this proactive way means that they will be equipped with a futureproofed anti-money laundering strategy that will take care of their AML compliance needs.”

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