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HOW IS GREEN FINANCE RESHAPING THE BANKING INDUSTRY?

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Elina Mattila, Executive Director, Mobey Forum 

 

Having already swept through numerous industries around the world, the sustainability revolution is now taking the banking sector by storm. Each day brings new announcements from banks, fintechs and solution providers.`

The sustainability trend presents the banking industry with unique opportunities to deepen customer relationships and, at the same time, is challenging players to innovate through the development of new products and services that address specific environmental goals.

 

What and why?                                          

From utilities to manufacturing, numerous other industries have long been responding to consumer demand for greener products. Now attentions have turned to the world of finance. According to research by Deloitte, three out of every five banking customers in the U.K. said they wished their banking provider did more to “create a positive, social and environmental impact”. The industry is right to respond.

 

Elina Mattila

Getting closer to the customer

As environmental impact becomes a core consideration for more consumers, both fintechs and established banks have started to appreciate the power of reflecting shared values. New fintechs that put sustainability at the center of their business models are now emerging. Incumbent banks are also launching new products to meet demand.

While giving back to the planet is a central motivator for banks to go green, so is the chance to get closer to their customers. At one of Mobey Forum’s recent Member Meetings, we were joined by a guest speaker from Tomorrow Bank – a German neobank focused on sustainability – who presented data that showed how shared values have created trust and engagement with their customers. Average customer deposits at Tomorrow Bank, for example, are four times higher compared to the industry standard for a neobank. What’s more, over 80% of their customers follow them on social media. These are social engagement metrics that many banks can only dream about.

 

Green bonds and zero emissions are high on the agenda 

What green finance products are available? Green bonds and investment instruments are already offered by most major banks. Both Nordea and NatWest, for example, have launched carbon calculators that estimate the carbon footprint of their customers based on spending data, while BBVA and HSBC are offering payment cards that are made from recycled materials.

Elsewhere, banks like Barclays and ABN Amro are offering better mortgage rates to customers building environmentally friendly houses. Danskebank is also offering a ‘green mortgage’ that offsets its own carbon footprint. More favourable terms for sustainable companies will likely be available soon, as lending to low-carbon corporate customers poses a lower risk to banks.

It’s not just product and service development either. Banks are really starting to take sustainability seriously. A great demonstration of this made the news in Spring, when it was announced that an industry-led and UN-convened Net Zero Financial Alliance, comprising of 43 banks from 23 countries, is going to be established with the sole aim of accelerating the transition to net zero emissions by 2050.

 

Key challenges limiting further innovation?

Setting up green and sustainable initiatives in banks, however, requires the right mindset and corporate culture. Banks’ senior management teams need good awareness and understanding of the topic, particularly with more pressure mounting from the regulators. The EU is currently examining how to make sustainability considerations an integral part of its financial policy. This includes channelling private investment towards a climate-neutral economy, creating an EU-wide classification system for sustainable activities and ensuring that financial services providers and financial advisers deliver on customers’ sustainability wishes.

With that in mind, it should be noted that customer interest levels do differ. According to a number of our member banks that have already launched sustainable products, some customer segments are highly enthused, while others are resistant and feel like their bank is imposing values on them. Convincing more customers to move away from their traditional bank products and services to more sustainable alternatives may not be a straightforward task, and could well backfire.

Transformation is another hurdle. Innovation of new financial products that utilise data – such as carbon calculators – require banks to have a modern approach to big data. Progress is being made here though in the trading world, where accounting pioneers are working to help stock markets account for the impact that companies have on the  environment by incorporating this factor into financial statements.

 

The outlook is green

While these challenges persist, the sustainability trend in banking is undoubtedly moving from strength to strength. Over the next 12 months, we can expect to see more banks participating by creating innovative green solutions that both reduce their carbon footprint and help their customers live more sustainably. This is a welcome shift and a substantial win for banks, consumers and the planet.

 

Banking

WHY THE TIME IS NOW TO BANK BEYOND BORDERS

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by Lili Metodieva, MD of Monneo

 

As our world becomes more interconnected, so too does the need for banking systems to follow suit. In the past, businesses and individuals were often restricted to banking in a single country, but the rise of borderless banking is enabling both to benefit from greater financial freedoms. In this article, we will examine why this trend is so important and explain how Fintech companies are helping to make it possible.

 

What is borderless banking?

Simply put, borderless banking refers to any bank account, which allows users to spend, send and receive money across different countries and currencies, without incurring heavy fees. The concept has become increasingly popular in recent years, with more people now working in cross-border job roles and with many businesses requiring capital in a different currency than that of their country of origin.

For customers, borderless banking is making cross-border financial transactions more efficient and cost-effective. Through its rise, businesses and individuals can gain easier access to international streams of capital, which is crucial in this current moment of economic uncertainty. In fact, 74% of companies say cross-border payments have helped their business to survive [1].

 

Where do IBANs come in?

International Banking Account Numbers (IBAN) play a crucial role in facilitating borderless banking. The globally recognised system enables cross-border transactions to happen safely, by providing each international bank account with its own unique 36-digit alphanumerical code. On account of this code, financial institutions can quickly identify where funds are coming from, as well as where they’re going to.

More recently, providers such as us have been able to deliver Virtual IBANs (vIBAN). Working alongside a network of well-established European and International banks, we’re able to offer businesses a single platform interface that consolidates the management of all IBAN accounts. In turn, our multi-currency service makes conducting global financial transactions incredibly straightforward.

 

How has Brexit affected borderless banking?

The COVID-19 pandemic has accelerated the growth of borderless banking and services related to it, but other developments, such as Brexit are beginning to stand in its way. Most notably, the drawn-out withdrawal process has seeded a growing reluctance amongst risk averse, larger organisations to settle transactions using UK bank accounts or IBANs, due to unfounded concerns around regulatory complexity.

Despite leaving the EU, the UK remains a member of the Single Euro Payments Area (SEPA), so it’s unclear why these concerns around British IBAN accounts exist. Regardless, this unfortunate development must be addressed quickly as it has the potential to adversely affect the livelihood of businesses and individuals at a time of critical need.

 

What does the future hold for borderless banking?

There’s clear demand for borderless banking and borderless payments, but the discrimination of certain IBAN accounts represents a major obstacle, which could stand in the way of their widescale adoption. Moving forward, there needs to be a push towards borderless IBANs, which will make international financial transactions more reliable. At the end of the day, this is what IBANs were originally created for, so it’s important the current problems are rectified quickly.

To ensure this can happen, the industry needs protection and clarity from regulators. Likewise, it’s now time for membership organisations to stand up on behalf of the sector and lobby for the financial inclusion of businesses.

If the confusion regarding UK IBAN accounts can be sorted in a timely manner, businesses across the nation, as well as those further afield can look forward to a future of more streamlined and effective financial services. With this support, the diverse sector can deliver further access to innovative financial services and products, which improve outcomes for businesses and consumers alike.

As a sector, Fintech has the potential to provide vital assistance to the wider economy, particularly in an era of increased cross-border business. At Monneo, we’re committed to being part of that change and as a part of organisations like ‘Accept my IBAN’, are working towards reporting and ending IBAN discrimination.

[1] – https://www.mastercard.com/news/research-reports/2021/borderless-payments-report/

 

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Banking

IT’S TIME FOR BANKS TO SIT THEIR CUSTOMERS DOWN AND TALK OPEN BANKING

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Eugene Danilkis, CEO at Mambu

 

We are living in an experience economy, and banking is no different. Customers need innovative payment and finance management solutions. New entrants are edging into the landscape and challenging existing players. This should mean users have a better view of their finances and the tools they need to manage their money – but banks are failing to deliver.

Personal finances are a complex beast, emotional pulls are strong, and the worry of financial security is always on the mind. It’s the job of banks to be the shoulders customers can lean on and trust.

Open banking was supposed to take this to the next level, enabling banks to deliver personalised products and services based on improved data sharing and customer insights. But three years on, adoption remains sluggish. So, why is open banking failing to live up to its promise?

 

A missed opportunity

Open banking was introduced to the UK in 2018, but consumers are still mired in confusion as to what it means and how it helps them. According to Mambu’s global open banking survey, 61% of consumers say they’ve never used open banking, despite more than 8 in 10 using one or more mobile banking apps.

Eugene Danilkis

This is a problem for banks and consumers alike. Lack of understanding around the technology is hindering its adoption, despite this being in the best interests of both. By enabling the secure sharing of financial information, open banking creates an improved customer experience. Not only does this minimise friction and make online payments faster and easier, but allows for personalised services and greater automation, enabling customers to take advantage of tools like budgeting apps.

For banks, open banking is an opportunity to build innovative new products that will improve the customer journey, helping them retain accounts and acquire new ones. By collaborating with third parties, banks can hyper-target customers and build services that address specific user needs, increasing customer satisfaction and in turn brand loyalty.

It’s true there’s been a recent spike in open banking users. According to Juniper Research global, open banking users rose from 18 million in 2018 to 40 million in 2021. But this can be traced to the necessities of a pandemic rather than any sudden clarity in communications.

 

Putting customers at the heart of communication

Mambu’s research shows more than half of consumers (52%) have never heard of open banking. COVID-19 may have increased the uptake of the technology, but it hasn’t increased understanding among users.

So, what can banks do to encourage consumers to embrace open banking? Fundamentally, they must better educate their customers in terms they understand. This means talking to them like human beings, using clear and transparent language to simply explain the personal benefits open banking brings and why it’s really just smart banking.

The understanding gap between technology and terminology shows that consumer demand is there, but better communication is needed. Making sure consumers truly understand the tools they’re using, the control they now have over their finances and how open banking improves the customer experience is vital to dispersing the current fog of confusion. It’s the benefits of this technology that banks need to hone in on: customers ultimately care about what open banking can do for them and how it’s going to make their lives easier.

Centering the customer and their needs in this way will allow banks to fully realise open banking’s potential. The technology has already given them the opportunity to develop valuable services for customers that help build brand loyalty. But the industry has failed to put the customer at the heart of their communications and processes, and show them how much better banking can be.

 

Building trust

Key to reversing this trend is addressing consumer concerns around data privacy and financial safety. Yes, banks need to prioritise simplicity and clarity in messaging, but this isn’t an excuse to shy away from important conversations. Just because there’s an understanding gap around open banking doesn’t mean consumers aren’t switched on about tech and financial issues.

Mambu’s survey found nearly three in five customers have concerns about privacy and security in relation to open banking. So, it’s vital that banks provide reassurance and relevant information about data sharing from the outset if they’re to assuage these fears.

The industry can also encourage greater adoption by developing and improving open banking interfaces. Banks are the gatekeepers to how easily end-users can authorise certain actions, manage third-party access and navigate different open banking functions. If the interface is user-friendly, customers will have a better experience of the technology and be more likely to use and recommend these services.

 

Time to get talking

Customer communication is holding the industry back.. The ability of open banking to transform financial services is a concept that industry players are well-versed in. But the feeling isn’t mutual for customers.

Banks are failing to capitalise on the open banking opportunity by engaging with new and existing customers about what the technology can do for them. Debunking  common myths can open the door to increased growth and trust for banks, as they seek to open up new revenue streams post pandemic..

Make no mistake, open banking isn’t going away. But customers will if banks don’t get talking.

 

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