How can merchants overcome barriers to payment innovation in 2023
Kevin O’Connell, Chief Product Officer at Trust Payments
The payments sector is going through an exciting change. Consumer expectations and economic pressures have encouraged widespread innovation from Crypto to Open Banking and QR Codes to Wearable technology.
The economy is bracing for a challenging year as inflation and soaring interest rates impact consumer spending. Merchants must be flexible and adapt to keep up with the competitive landscape and consumers’ ever-changing needs and wants.
Remaining agile and innovative is easier said than done when barriers to entry in payment tech are high. Whether it’s integrating into existing systems and strict regulation, or consumer suspicions and security, friction is likely.
There is a gap in consumer and merchant knowledge surrounding the emerging payment methods disrupting the sector, which can potentially slow down progression in the long term. Merchants must collaborate closely with partners to help create an innovative and successful payment experience.
The domination of digital payments
Digitisation has taken payments to levels beyond what experts and analysts could predict. Research shows alternative digital payments like mobile payments and QR payments are on the rise as they become widely available and are perceived as cheaper by consumers.
Consumers have complex needs that must be secure, while catering to their individual needs. Adopting new entrants to payment tech can improve customer satisfaction, unlock new consumer groups and streamline business operations.
Merchants face legislation challenges with evolving best practices battling with outdated infrastructure, costs, and increased friction with system integration. Keeping operations up to date is critical, and making changes to payment systems can be daunting for merchants with extensive trialling, compliance and team training needed to launch successfully.
Delivering a consistent customer experience
The last thing merchants need is failing payments or fraudulent transactions to disrupt the payment process, as consumers are spoilt for choice and can jump ship to competitors with the click of a button. Demand for immediacy from consumers means merchants must deliver a single and consistent payment experience across channels to make alternative payment acceptance as easy as possible.
One way to deliver a consistent payment experience is through Cloud Payment Application Programming Interfaces (APIs). Cloud APIs optimise the payments process for merchants by connecting old and new technology easily, to execute the latest alternative payment solutions without disruption.
The power of mobile
Merchants who accept card payments will be familiar with Point of Sale terminals. Mobile-powered POS such as iOS and Android excel when delivering smarter payment solutions to consumers, as integration into existing systems is simple. Mobile iOS and Android give merchants access to a comprehensive, multi-channel map of all customer data across all customer touchpoints.
Performance, security, reliability and scalability are key for payment acceptance. Mobile iOS or Android POS payment terminals have the payment flexibility customers desire, and the connectivity staff need to take payments anywhere. These terminals offer stronger security and have a highly customised interface. Updates are also carried out in the background on Android and iOS without disrupting daily operations.
Empowering merchants and customers
As alternative payments have emerged, millions of people and merchants have benefited from innovative services with added value. However, a lack of communication within the payments ecosystem has meant knowledge and adoption among merchants and consumers have not been as successful as they could be. Merchants and consumers have been happy to minimise risk and limit themselves to certain set products, which is preventing progress.
Sharing access to financial data can allow customers to benefit from new, tailored services. Investing in the education of teams will help pass on the knowledge and benefits of alternative payments to customers. Merchants and consumers must reconcile and communicate openly to build confidence in the abilities of the new entrants in payments to drive growth and sustain innovation.
Sustaining payment innovation in 2023
Merchants are under pressure to facilitate alternative payments, which creates challenges for merchants and users across channels. Innovations in cloud APIs and Mobile-powered POS such as iOS and Android are making it easier than ever to integrate old technology with the new.
As we settle into 2023, it’s essential merchants work with the payments industry to educate consumers on the power of data to transform how they pay. If merchants remain slow to adopt new and innovative payments, the sector will stagnate, which could have long-term implications, particularly during a turbulent economic climate.
Efficient Ways Construction Firms Can Bring Down Costs In 2023
Consistent, high-quality construction projects being underway is often a sign of a thriving economy. The future of the US is assured when new infrastructure and homes are under constant development.
As has been well-documented already, construction isn’t as productive as it could be in the US today. Numerous factors are causing these types of projects to be stalled and subsequent price hikes to occur. Economic and sector-wide conditions could be far better.
That said, it’s important for construction firms to feel like they have some say in their future. While things aren’t ideal, there’s plenty these entities can be doing that can bring down costs for the remainder of the year.
We’re a good way into 2023 now, but bringing down costs is not work that can be postponed to 2024. So, here are some efficient ways construction firms can do just that in 2023.
Review Fleet Logistics
It might seem like a curious place to start, but it’s a good idea to review how you utilize your fleet if you have one. The operational costs can sometimes be underestimated, and mismanagement in this area can be more costly today for firms in any sector.
Some companies bring their fleet management costs down by optimizing the routes they travel. Others will run tighter maintenance programs to avoid damaging repair costs in future. Some firms will rent out their vehicles, too, rather than purchasing them outright. Drivers may be subject to refresher training courses, ensuring they adhere to their employer’s money-saving policies.
Then there’s the matter of going green, which more companies are turning their attention to. For example, PepsiCo Vice President, Mike O’Connell, stated at the end of last year that, despite hefty costs around the infrastructural changes, his company believed that “the operating costs over time will pay back” to make the arrangement worthwhile in the long run. That sentiment applies to construction firms as well.
There’s also fleet management software to consider. These digital tools can be encrypted on a cloud server and give all users insights into things like fuel usage, the condition of the cars, and the routes travelled. More intricate oversights can be gleaned from fleet usage, and associated costs can be tallied up instantly. Consequently, construction firms would do well to get that installed.
Install Management Software for Construction
Sticking with software ideas for a while longer, construction management software can come with an onslaught of cost-saving advantages for a construction firm. It’s a principle similar to fleet management software in that more detailed real-time analytics can lead to strategy adjustments.
Cost change management can be streamlined with the use of these tools. Project team communication can also be simplified, which leads to time and money being saved all the more. There’s often a modern and intuitive AI to make these systems operational in days, too, which means construction firms can quickly adapt.
Firms like Kahua are often the obvious choice for these solutions. Their cloud-based project management software in construction has been fine-tuned to be tailored perfectly to a firm’s needs. A flexible approach can be undertaken when utilizing it, and firms can be confident that both their present and future business processes can be more carefully managed.
Create Stronger Supplier Links
Suppliers are the lifeblood of any construction business. It’s possible to work more closely with them.
At the end of 2022, Forbes reported that inflation and supply chain disruptions made getting the necessary construction materials more costly and time and consuming today. Their recommended solutions included rather expected budget control measures, but more notably, fostering stronger supplier relations. That way, construction firms can better understand the factors leading to surging material costs.
It may also be better for construction firms to work with local suppliers where possible. That way, they have a better chance of establishing common ground, supporting the local economy and perhaps having more mutual connections in the industry. Delivery costs can also be slashed along with emissions, which are factors that also contribute to a more robust working relationship.
Outsource Where Possible
Construction firms can depend on more than their suppliers to bring costs down. Further help is available.
Such support is usually accessed via outsourcing. Opportunities to do this may involve:
- Outsourcing waste management – some of these firms may pay closer attention to the potential of recycling and reusing materials, creating further cost savings.
- Outsourcing IT infrastructure – Construction firms have sensitive data they need to protect like any other company and are becoming more digitized like their peers too.
- Outsourcing to off-site construction firms – These entities will design and assemble building components away from the area they’ll be used. They’re often pitted against onsite firms, but both can be required for large-scale development projects.
Outsourcing can reduce costs in the long run, but it isn’t an answer to every struggle. Construction firms must continue doing many things for themselves – even monitoring the weather to ensure potential storms won’t cause hazardous work conditions or delays. That self-starter spirit that often drives construction firms should never be lost.
Top banking trends of 2023 and global outlook of banking and fintech for the year ahead
Author: Professor Marco Mongiello, Pro Vice-Chancellor, The University of Law Business School
You’d be forgiven for assuming that the global outlook for banking and fintech will be dominated by the usual suspects:
Artificial Intelligence – AI plays an increasingly prominent role in banking and fintech by enabling personalised services, fraud detection, predictive analytics, use of chatbots and robo-advisors.
Blockchain and Cryptocurrency – the secure, decentralised and swift system for financial transactions that blockchain has brought to the fore a few years ago, is now becoming ubiquitous. An increasing number of transactions are recorded through blockchains technology, primarily in the cryptocurrency market.
Digital Banking and fintech – accelerated by COVID-19 pandemic, the adoption of digital banking is a trend that will persist as customers have become accustomed to the convenience and efficiency of digital banking. Moreover, fintech enables access to financial services for previously underserved populations in developing countries or less affluent social groups in more affluent societies. This includes mobile banking services, peer-to-peer lending platforms, and microfinance solutions.
Open Banking – another global trend is the use of open APIs (Application Programming Interfaces) that allow third-party developers to build apps to facilitate customers’ access to financial data and services from banks.
Nonetheless, the challenges posed by these rapid changes are reminders that banking, an industry that by its very nature needs to be conservative, risk averse and solid, wobbles on the unchartered grounds of fast and turbulent innovation, where entrepreneurship instead thrives. The underlying rationales of banking and fast digital innovation are not incompatible but do need solid operations and thought-through decision-making to avoid causing catastrophic collapses.
The recent examples of Silicon Valley Bank, Silvergate, FTX and Wirecard are stark reminders that digital entrepreneurship applied to banking doesn’t just bring to customers the visible transformation of valuable new services, but also dents (perhaps as an unexpected consequence) the rationale itself of the role of banks in the global economy. Moreover, the central banks’ ability to contain the effects of single banks’ defaults is no longer a certainty, as experienced just over a decade ago and more recently. The markets’ sentiments are hardly reassured by the commitments of even the most coveted players, such as the European Central Bank, the Federal Reserve, and the President of the United States himself.
Regulators are lagging behind and their attempts to catch up may cause further seismic shocks to the global banking system. For example, another trend that is emerging is one of artificial intelligence decision-centres (i.e., decentralised offices of banks which take autonomous decisions on behalf of investors) outside the most stringent regulatory environments, enabling banks to operate globally more efficiently and more competitively. And we can expect that regulators will close the gap either abruptly, as it is currently happening in China, where private banks are subject to an escalation of regulatory and monitoring restrictions, or more gradually as it is happening in Europe and in the US.
The questions we face, as individual or trade customers of our high street banks, as direct investors or clients of managed funds, are whether banking will become more user-friendly yet, for our daily use but riskier, too, or is it simply becoming more efficient, transparent and also safer.
I’m afraid that the answer is by no means an obvious one. Therefore, caution, level-headed decision- making and critical thinking have never been as important as these days. Whether you are looking after your family savings or growing your pension reserve, the imperative is that you keep updated about the providers of the financial services you rely upon as well as about the general regulations that apply to your financial transactions. This is where, for example, you need to be familiar with your rights in case of cyber fraud, as well as learning how to minimise the risk of becoming a victim thereof. Also, taking additional steps to evaluate the credibility, solidity and reliability of the online provider of that app that was recommended by a trusted friend, may prove a very good move.
Similarly, whether you are the CFO of a medium or large company, or are a sole trader wrestling with your own business’s finances, you need to reflect on what you really want from your bank in the first place. That is before you started to be swayed by the whirlpool of offers of ‘opportunities’ to multiply your financial investments. Chances are that your initial approach to your bank was dictated by either a need for financing your working capital, as per your budget and strategic plans, or to find a safe place for your temporarily idle liquidity. Perhaps you were also after some basic treasury services such as swift payments and debt collection. Maybe some other financial services closely related to your business operations, e.g. factoring. The advice is to give very careful consideration to services that are more remote from your business, because the trend for the next years is that more and more of those will be offered to you. But many new services will disappoint those who, sadly, cannot afford financial mishaps as they look to run and grow their business.
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