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DOXIM ANNOUNCES LAUNCH OF ITS INDUSTRY LEADING OMNICHANNEL CCM SOLUTION IN THE UNITED KINGDOM

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Full Suite now available to UK Credit Union, Banking, Insurance and Public Sector

 

Doxim, the leading customer communications management (CCM) and engagement technology provider serving financial and regulated markets, today officially announced the launch of its omnichannel CCM solution in the United Kingdom.

Doxim’s CCM empowers customer experience leaders and business users to truly own the shift from print to digital. To enable its clients to excel in omnichannel communications and realise the business value of all customer interactions, Doxim’s CCM platform includes all capabilities and self-serve tools business users from operations, to marketing, to customer service need to create consistent, personalised, connected customer experiences.

Thanks to the events of the past year or so, it’s become more important than ever for organisations to adopt new methods of communication while still delivering a personalised experience. This is especially true in the financial services, insurance, and public sector spaces where customers demand the same levels of service they’re used to, even if they’re not able to get them in-branch.

“Doxim’s CCM solution addresses a lot of the pain-points organisations have when it comes to customer communication,” says James Hall, Commercial Director at Doxim. “Whether it’s building society statements, insurance policy updates, or council tax and rental statements, the platform allows organisations to communicate with their customers on the platforms they’re most comfortable with messaging tailored to their specific needs.”  In addition, Doxim’s CCM solution provides the benefit of a single vendor for all aspects of print and digital documents and communications:

  • Document and communications composition, template, content, and asset management
  • Enterprise content management, archival, and online presentation
  • Self-serve correspondence management
  • Omnichannel delivery of communications, including email, web, mobile, SMS, IVR, and secure online portals
  • Digital business messaging, customer service messaging and two-way interactions
  • Email marketing and campaign management
  • Advanced customer preferences management and personalization
  • Digital document accessibility
  • Reporting and analytics

“At Doxim, we believe an all-inclusive CCM platform is the foundation on which to build exceptional customer experiences and continuously improve the quality and speed at which the organisation can create, manage, and deliver all types of customer communications.” says Hall. “Consolidating all customer communications onto a single platform from one vendor at a predictable cost can save significant time and money and allow valuable resources to focus on growing the core business.”

 

Accessibility of communications is a key focus

“Our CCM solution also ensures that an organisation’s communications are fully accessible to people with disabilities,” says Hall. “That’s increasingly important, not only because legislation demands it but because disabled people represent a much bigger portion of an organisation’s customer base than most realise. In the UK, for instance, an estimated 19% of working-age adults live with a disability, as does 45% of the pension age population. This translates to 14.1 million people who reported living with a disability.”

Among the accessibility features included in Doxim’s CCM solution are:

  • Digital document accessibility: accessible PDF and HTML documents
  • Accessible physical formats: large print and Braille
  • Accessible end consumer online portals
  • Complete solution from template development to accessible statement composition, production, and delivery via digital channels and mail
  • Creation of accessible documents at scale based on compliant and tested templates meeting WCAG 2.0 AA standards

“I am truly excited about the unique value Doxim CCM can deliver to our clients in all the verticals that we serve,” said Michael Rogalski, President and CEO of Doxim. “Doxim CCM is different; we offer a modern SaaS software platform which offers tailored solutions as a single reliable technology partner with strong vision and ability to execute. We have the technology, scale and stability to support our clients while being nimble, visionary and innovative.”

 

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TINTRA PLC FINALISES JOINT VENTURE WITH ARTIFICIAL INTELLIGENCE PARTNER TO BUILD INDUSTRY CHANGING REGULATORY TECHNOLOGY

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TINTRA PLC FINALISES JOINT VENTURE WITH ARTIFICIAL INTELLIGENCE PARTNER

Innovative fintech company, Tintra PLC(https://tintra.com/), has formed a joint venture with award-winning Artificial Intelligence and Machine Learning business, TMC2, via its subsidiary Finsensr.

The Joint Venture will utilise or create advanced, end-to-end AI tech – some already patented – to revolutionise how compliance between developed and emerging market economies works. This exciting tech stack includes the utilisation of lightning-fast large scale predictive modelling and semantic embeddings of financial data; together with the development of scalable efficient solutions based on customised shallow classifiers, deep learning, and Bayesian inference for robust and explainable predictive modelling.

Tintra is focused on enabling financial institutions, EMI’s, multi-nationals, and large corporates in the emerging world to gain access to banking systems that understand their geographic need. Using pioneering payments technology and compliance infrastructure will evolve the global banking industry. Where other fintech’s iterate, Tintra will innovate across the space.

In forming a joint venture with TMC2 – the team behind Mashtraxx, the AI engine being used to power a multi-billion dollar US based social media platform – Tintra aims to eliminate or radically improve the well documented emerging market issues of KYC & AML. The mission is to utilise these solutions to democratise financial regulation and level the playing field for all markets and make access to the global market place as seamless in Africa or Asia as it is in Europe or the United States.

 

Gary Wright, lead for TMC2 in the transaction stated, said “We are extremely excited to enter into this long-term partnership with Tintra to support the expansion of its business through the use of our leading-edge artificial intelligence. 

Our in-house team includes PHDs in Artificial Intelligence & Machine Learning. A Senior Executive Team with experience in the financial sector across financial services, Technology, Corporate banking, Investment management, Fund Management, and transaction services. With our key personnel gaining experience in institutions including Sungard, Mann Group, Royal Bank of Scotland, M&G, Prudential, Simplex Technology amongst a host of others

We are setting out to create the next generation of intelligent automated AI RegTech that we are confident will help power another billion-dollar unicorn, like Mashtraxx before it. We hope that this will revolutionise how the financial services industry fulfils the complex demands of KYC and AML compliance and regulatory legislation”

Tintra PLC is publicly listed on the AIM market of the London Stock Exchange and also available on the OTCQB Venture Market in New York.

In early November 2021, the PLC unveiled plans to raise additional capital to accelerate its growth strategy.

 

For more about Finance Derivative.

 

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CELLPOINT DIGITAL PARTNERS WITH VYNE TO ENABLE INSTANT OPEN BANKING PAYMENTS FOR MERCHANTS

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CELLPOINT DIGITAL PARTNERS WITH VYNE TO ENABLE INSTANT OPEN BANKING PAYMENTS FOR MERCHANTS

The partnership will allow CellPoint Digital customers to incorporate Vyne into its payment ecosystem and access instant payments without a need for direct integration.

 

Payment orchestration leader CellPoint Digital today announces a partnership with full stack account-to-account (A2A) payments specialist, Vyne. This partnership allows the Vyne platform to offer instant payments to CellPoint Digital’s merchant customers, allowing users to check-out faster than ever before and reducing merchant transaction costs.

Through CellPoint Digital’s Velocity Payment Orchestration Platform, merchants can easily incorporate Vyne into their payment ecosystem, providing all the speed and convenience of instant payments without the need for a direct integration with an open banking provider. With transactions intelligently routed and monitored in real-time, merchants can analyse performance and use data to cut costs, boost acceptance rates, and simplify operations via automated reconciliation.

By partnering with Vyne, CellPoint Digital’s merchants can now access improved payment experiences too. Harnessing open banking technology, the Vyne solution allows online shoppers to check out in as few as three clicks and offers settlements within seconds.

 

CellPoint Digital CEO, Kristian Gjerding, said: “The partnership with Vyne represents a significant addition to CellPoint’s payments offering. Merchants currently using our Velocity Payment Orchestration Platform can utilise all the benefits of the Vyne platform within their payments ecosystem and this will provide merchants with a greater opportunity to grow their business.

“At CellPoint, we put much stock into our partnerships. To us, they are more than simply functional and with Vyne being fellow innovators in the payments space with a track-record of supplying top tier merchants, we look forward to developing a long-lasting, collaborative relationship.”

The Vyne solution functions by using a customer’s existing online banking app to initiate and authenticate a transfer. As a result, the customer does not need to enter their account information online and sensitive financial details are never held by the merchant, resulting in a more secure process for both parties. By enabling a payment method that can be completed in just three clicks, the platform provides a simple and seamless experience that can help to reduce cart abandonment.

 

Vyne CEO, Karl MacGregor, said: “Existing payments and banking solutions are broken, and stacked against the merchants and consumers that use them. Payment methods come with a variety of settlement formats and can take anything from days to weeks to complete with customer conversions impacted by manual card data entry.

Vyne provides a new, alternative payment method for merchants and their customers and we’re delighted that more people will benefit from it through this partnership. CellPoint merchants will now experience instant fund settlement and their customers will be able to complete payments through their own banking apps in just a few taps with no card details needed. Merchants can also engage customers at the right time, through the right channels, using pay by link or QR codes, which can be sent via email, SMS, in app or used for in person sales.

“We look forward to working closely with CellPoint and empowering merchants with a level of payments functionality that can drive real, measurable growth.”

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