Customer satisfaction starts in the back office, not at the front desk
Kay Chaplin, CFO, Mantle Space
When it comes to customer satisfaction, it’s easy to focus all our energy on what happens at the front line...
How technology is revolutionising the insurance industry
Andy Brownsell,Commercial Director, Starpeak
The UK insurance industry is undergoing a rapid transformation, driven by advancements in technology that are redefining how insurers operate, engage...
Why AI in banking must begin with modernisation
Dr Antoni Vidiella, CSO of Financial Services AI Studio at Globant.
Artificial Intelligence is reshaping financial services at an extraordinary speed. Yet as banks prepare...
Keep what you’ve got: why 2026 is the year of accountability
By Nick Merritt, Executive Director at Designit.
If I was asked to sum up what 2026 has in store for finance, it would be ‘accountability....
The new rules of cyber insurance
By Michael Vallas, Global Technical Principal, Goldilock Secure
For years, cyber insurance has acted a little like a corporate comfort blanket. Boards could transfer risk,...
Real-time payment rails need real-time visibility
Felipe Peñacoba, CEO of Payments Hub, Santander Group’s global payments platform
The payments industry is obsessed with speed. Billions of dollars are invested each year...
