By Jon Burghart, Chief Revenue Officer at AnywhereNow
In today’s financial services sector, customer engagement is undergoing a decisive shift: customer contact volumes are rising, expectations are higher than ever, and the appetite...
By Brad Hyett, CEO at phos
Software Point of Sale (SoftPoS) technology has quickly gained the attention of growth-driven businesses by having the capability to...
Author: Simon Axon, Global Financial Services Industry Strategist at Teradata
After years of experimentation, the banking industry has reached a critical turning point in its...
Matt Hudson, Presales Director, Ultima
Despite the resiliency the labour market has shown over the last three years, there remains a significant talent shortage in...
Piers Williams, Global Insurance Manager at AutoRek
Picture a future where insurance claims are settled within minutes, fraud is identified in real-time, and customers never...
By Mike Hicks, Principal Solutions Analyst, Cisco ThousandEyes
From online banking to banking apps and wireless transfers, many customers prefer the digital experience to...
By Nathan Marlor, Head of Data and AI, Version 1
Public sector organisations are constantly looking to streamline operations and optimise processes. With increasing pressure...
As AI-powered fraud grows more advanced, financial institutions are increasingly expected to move beyond rule-based systems and embrace adaptive, real-time intelligence – or risk...
Michael Down, Head of Financial Services Technology, Neo4j
Money laundering is a massive global issue, with the UN estimating that between 2% and 5%, 603...
Jason Smith, senior principal, strategy and transformation at Conga
The Digital Operational Resilience Act (DORA) officially took effect as of 17th January 2025, mandating strict...
