Technology

Transforming Customer Engagement: The Future of the Financial Industry in a Digital Age 

By Jon Burghart, Chief Revenue Officer at AnywhereNow  In today’s financial services sector, customer engagement is undergoing a decisive shift: customer contact volumes are rising, expectations are higher than ever, and the appetite...

Identity Fraud and the UK Digital ID: A Cure or a Curse?

The Government's proposed national Digital ID scheme promises greater efficiency, a reduction in fraud and greater privacy. However,...

Stay Online, Stay Compliant: Why Cyber Resilience Is the New Currency in Financial Services 

By Sean Tilley, Senior Director Sales EMEA, 11:11 Systems  The UK financial sector is undergoing a period of accelerated transformation and...

The financial sector’s silent storm of cyber intrusion

By Evelyn Karathanasopoulou, Threat Intelligence Analyst, Obrela The global financial services industry is facing a new breed of cyber...

Stop Chasing AI Hype and Start Building Strategy

By Jon Burghart, CRO, AnywhereNow AI is often marketed as a transformative solution for customer service, just switch it on,...
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Using technology to safeguard against fraud this holiday season

Tristan Prince, Product Director, Fraud & Financial Crime, Experian The holiday season brings with it a surge in consumer spending, with UK shoppers expected to...

The need for speed: Why fintechs must supercharge background checks to stay competitive

By Luke Shipley, Chief Executive Officer and co-founder at Zinc In the fast-paced world of finance, and particularly where finance and technology intersect, hiring candidates...

Q&A: How can enterprises close dangerous gaps in security visibility?

Organisations are investing more than ever in cybersecurity tools, but many are struggling to achieve an accurate view of their IT estates. As a...

Navigating DORA and NIS2: Why financial institutions must prioritise website security

Doug Cunningham, CTO at Forrit The financial sector is facing unprecedented regulatory pressure to strengthen its cyber resilience, driven by the Digital Operational Resilience Act...

AI Is Set To Deliver Unprecedented Levels of Automation For Finance and Accounting Teams, but Are You Ready? 

By Chris Tredwell, Chief Sales Officer and Charis Thomas, Chief Product Officer at Aqilla The pace of innovation in accounting and finance software has been...

The UK’s financial services sector has a competitive edge – this is how AI can help retain it

Viren Patel, Financial Services Industry Strategist, Workday The financial services sector in the UK is considerably more productive than the majority of the economy in...

AI’s Role in Accelerating Knowledge Workflows

By Jan Van Hoecke, VP of AI Services, iManage AI has been with us for decades, but the arrival of large language models (LLMs) has...

AI in insurance stopped being optional ages ago

By Arno Nel, AI Product Director at Advania Machine learning and generative AI have already colonised the core functions - risk modelling, forecasting, claims processing....

Rethinking AI-Driven Customer Support in a Scaling Fintech World

By Hans Zachar, Group Chief Information Officer, Nutun and Dr. Efi Pylarinou, Global Fintech Influencer In “My Big Fat Greek Wedding,” Gus Portokalos famously claimed...

Using AI with open eyes: Why financial services organisations must proceed prudently

By Phil Cotter, CEO, SmartSearch Financial services organisations face a constant challenge to keep up with an ever-evolving regulatory landscape. With an increasing number of...

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