Finance

The Increasing Role of AI in Financial Customer Service

Luke Cuthbertson, Head of CX Consulting Practice, Route 101 Good customer service must always be designed with the customer at its centre, and while technology may be transforming how this...

Cybersecurity Awareness Month: Industry experts on securing retail payments in the age of AI

As artificial intelligence (AI) becomes further embedded in how consumers shop and pay, it is also creating new...

Capital Gains Tax increase isn’t a landlord tax. It’s an entrepreneur tax, and it’s bad for British business.

There is a growing disconnect between the Government’s pro-business messaging and what business owners are experiencing on the...

Stablecoins and the New Boundaries of Private Money

By Luigi Capoani economist, researcher, and lecturer in International Economics at  Ca’ Foscari University of Venice, Marco Spadaro policy analyst at the European Youth Think Tank (EYTT) Stablecoins are private financial products, but their consequences are becoming increasingly public. As their use expands...

Fintechs are becoming banks: What does it mean for SMEs?

By Mark Andreev, CEO at Exactly.com For much of the past decade, fintechs were defined by their ability to...

AI vs AI: Why Financial Cybersecurity Has Entered a New Era

By Jorge Monteiro, CEO of Ethiack Artificial intelligence has become one of the most powerful forces shaping the financial sector. It is transforming everything from...

From Coin Boxes to QR Codes: Why Trust Will Decide the Next Phase of Unattended Payments

By Conn Byrne, Executive Director for Integrated Payments, Payroc In 2024, cash accounted for less than 10 percent of all UK payments for the first...

The Hidden Risk in Finance

By Keven Knight, CEO, Talion Finance leaders are well versed in assessing supplier risk. Concentration, performance, contractual exposure and financial resilience are all scrutinised with discipline. However,...

Confronting the AI Paradox in Financial Crime

Ross Aubrey, Head of Fraud Solutions, EMEA, Quantexa The theoretical promise of AI is undeniable. It possesses the ability to uncover hidden correlations and scrutinise...

Redefining authenticity under tightening financial marketing regulations

By Sophie Bell, Managing Director, Toast For a long time, authenticity in marketing has been seen as shorthand for freedom - the ability to speak...

Why Checkout is Becoming the Most Valuable Moment in Commerce

Scott Dawson, CEO at DECTA UK The iPhone was already a hit by 2008 but it was when Apple launched the App Store that it...

Why Finance Teams Are Falling Out of Love with Spreadsheets

Matej Trbara, Co-Founder, Farseer   Finance professionals have a complicated relationship with Excel. On one hand, it is one of the most useful business tools ever created....

Cybersecurity Awareness Month: Industry experts on securing retail payments in the age of AI

As artificial intelligence (AI) becomes further embedded in how consumers shop and pay, it is also creating new challenges for businesses trying to keep...

Move Faster Without Breaking Things: Tackling the Velocity Paradox in Financial Services

By Colette Kitterhing, Vice President UK & Ireland at Netskope It’s no secret that the banking, financial services and insurance (BFSI) industry has gone through...

The cost of guesswork: Why finance must lead with data in uncertain times

By James Hunter, CFO at AccountsIQ In an era defined by geopolitical instability, shifting markets, and rapid technological disruption, business strategies are in a constant...

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