Business

The quiet churn problem hiding in your customer communications

By Cindy Griffin, Financial Services Marketing Specialist, Smart Communications Banks shell out billions to chase new customers with better rates and shinier apps when research suggests the biggest threat to...

Why financial services can’t afford to be AI-bullish and IT-blind

By Musidora Jorgensen, UK & Ireland Country Leader, Freshworks In July's Mansion House speech, former Chancellor Rachel Reeves called...

Shaping the future of UK retail payments

Andrew Ducker, Payments Consultant, Icon Solutions The RPIB asked the industry what comes next. Here’s what we think. On 11...

How the MFS collapse questioned visibility within fraud investigations

Laura Eshelby, Head of Economic Crime, Clue Software Fraud is rarely isolated to a single transaction, entity or even...

Why connecting supply chain data should be a CFO’s main priority

Fraser Robinson, Co-founder and CEO at Beacon Earlier this month, AG Barr, the soft drink manufacturer that acquired Fentimans...

Why Is Demand for Rental Guarantors Spiking?

The cost of living is rocketing. Inflation hit 5.4% in the year to December 2021 – it’s highest rate in 30 years – and...

FIREWALLS REQUIREMENTS DESCRIPTION

Narendra Sahoo (PCI QSA, PCI QPA, CISSP, CISA, CRISC) is the Founder and Director of VISTA InfoSec   Firewalls form an essential part of any organization's...

Why using Rules-Based technology should not be dismissed

Dr. Ben Larwood, Chief Architect at Facctum   Over recent years AI has grown hugely in popularity and is seen as the go-to answer for almost...

Demystifying cryptocurrency – the journey to becoming a mainstream payment method 

By Anthony DiMarsico, CEO of Banxe    In essence, the evolution of payments has been a constant theme since the concept of trading was born thousands...

BEING HELD HOSTAGE: THE DETRIMENTAL IMPACT OF SLOW REFUNDS ON CONSUMERS

By William McMullan, Director of eCommerce at Trustly   Refunds are becoming a bigger problem for both brands and their consumers. Because of the pandemic and lockdowns...

What should customers carry in their crypto wallets?

Hamish Sherlock, Sr. Director of Solutions Consulting at Applause   The popularity of cryptocurrency and peer-to-peer (P2P) payments has seen a fast and furious rise. The...

PERSONALISATION AND THE IMPORTANCE OF PRIVACY IN THE POST-COOKIE LANDSCAPE

Carolyn Corda, CMO at ADARA   Personalisation is critical for financial brands, both in acquiring new customers and driving further value from existing ones. As the...

Are we there yet? The journey of consumer spending habits is not over

Dr. Alexandra Dobra-Kiel, Head of Behavioural Research and Insight, Behave   One of the upheavals in our lives over the past two years has been the...

2023 – what will happen in the payment world?

Tommaso Jacopo Ulissi, Head of Group Strategy, Nexi Group 2022 was a year of transition for consumers, as BNPL (Buy Now, Pay Later) and mobile...

Throwing light on investment opportunities in the global LED market

The global LED marketplace is a rapidly growing industry, attracting significant worldwide investment. In this article, Ian Thomas, managing director of Turquoise International, outlines...

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