Business

Business

The quiet churn problem hiding in your customer communications

By Cindy Griffin, Financial Services Marketing Specialist, Smart Communications Banks shell out billions to chase new customers with better rates and shinier apps when research suggests the biggest threat to...
Business

Why financial services can’t afford to be AI-bullish and IT-blind

By Musidora Jorgensen, UK & Ireland Country Leader, Freshworks In July's Mansion House speech, former Chancellor Rachel Reeves called...
Business

Shaping the future of UK retail payments

Andrew Ducker, Payments Consultant, Icon Solutions The RPIB asked the industry what comes next. Here’s what we think. On 11...
Business

How the MFS collapse questioned visibility within fraud investigations

Laura Eshelby, Head of Economic Crime, Clue Software Fraud is rarely isolated to a single transaction, entity or even...
Business

Why connecting supply chain data should be a CFO’s main priority

Fraser Robinson, Co-founder and CEO at Beacon Earlier this month, AG Barr, the soft drink manufacturer that acquired Fentimans...

EMV® IN TRANSIT: WHY AND HOW?

Business
Taoufik Sakhi, Smart Mobility Technical Advisory Director at Fime   Today, contactless cards provide a fast and frictionless payment experience, where up to a certain value,...

Shaping Europe’s BaaS revolution

Business
By Eduardo Martinez Garcia, CEO and Co-Founder, Toqio   BaaS has gained widespread attention in recent years. A comprehensive set of end-to-end banking solutions tailored to...

Improving international banking transfers will be a top priority for 2023

Banking
Jose A. Diaz – Chief Executive Officer for Zenus Bank   There remains considerable disparity across different geographic locations throughout the world in their access to...

Will generative AI build or break customer service for banks?

Banking
Many banks have already implemented AI chatbots in their customer service operations, but they were not always well received by customers. Henning Holter, Business...

How long does on-premise accounting software have before it becomes ‘unusable’?

Business
Paul Sparkes, commercial director for cloud native accounting solution, iplicit   As hybrid working becomes the ‘new normal’ for thousands of organisations, the reliance on numerous...

Tackling the chargeback challenge in travel payments

Business
By David Doctor, Executive Vice President of Payments, Amadeus   The impact of COVID-19 continues to be felt by the travel industry; however, we are now...

HOW TO ENHANCE THE CUSTOMER EXPERIENCE IN YOUR RETAIL STORE

Business
Do you own your own retail store? Are you hoping that 2021 is the year you are able to grow your customer base, increase...

Businesses urged to get to know their supply chain when hiring

Business
by Crawford Temple, CEO of Professional Passport   Given the current climate and a raft of media exposure around ethics, exploitation and non-compliance in the recruitment...

Future-proofing the finance industry by putting ‘API first’

Business
 Rory Blundell, CEO at Gravitee   ‘API First’ is an approach that can help enterprises and organisations, including those in the finance sector, future-proof their development...

PROPER ESTATE PLANNING IS ESSENTIAL AMIDST COVID-19 PANDEMIC

Business
By Christel Botha, fiduciary services manager at Alexander Forbes   Paperwork and thinking about one’s death are both probably equally unpopular, but Covid-19 should serve as a...
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Finance Derivative is a global finance and business analysis magazine, published by FM. Publishing, Nethelands

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