Business

The quiet churn problem hiding in your customer communications

By Cindy Griffin, Financial Services Marketing Specialist, Smart Communications Banks shell out billions to chase new customers with better rates and shinier apps when research suggests the biggest threat to...

Why financial services can’t afford to be AI-bullish and IT-blind

By Musidora Jorgensen, UK & Ireland Country Leader, Freshworks In July's Mansion House speech, former Chancellor Rachel Reeves called...

Shaping the future of UK retail payments

Andrew Ducker, Payments Consultant, Icon Solutions The RPIB asked the industry what comes next. Here’s what we think. On 11...

How the MFS collapse questioned visibility within fraud investigations

Laura Eshelby, Head of Economic Crime, Clue Software Fraud is rarely isolated to a single transaction, entity or even...

Why connecting supply chain data should be a CFO’s main priority

Fraser Robinson, Co-founder and CEO at Beacon Earlier this month, AG Barr, the soft drink manufacturer that acquired Fentimans...

FUTURE-PROOFING THE WORKFORCE IN THE FS SECTOR: HOW TECHNOLOGY CAN HELP

Clinton Thomas, Enterprise Sales Director, Financial Services, LHH The rate of change in our world continues to gather at pace and never more so in...

Why the Great Resignation Could Drive a Renaissance in Workplace Benefits

Bob Meier, EIS Product Solutions Manager, Benefits and Healthcare   While slowing considerably, the pandemic has spurred a boom in self-employment and career hopping, as people...

2022 ESG Investment Trends

Jay Mukhey, Senior Director, ESG at Finastra   Environmental, Social and Governance (ESG) themes have been front and center throughout the pandemic. While the framework has...

EMAIL PHISHING: BETTER BE SAFE THAN SORRY

By Stuart Mills, Technical Director at Invosys   As of January 2021, there were 4.66 billion active internet users worldwide. This figure represents nearly two-thirds of the...

Why ESG Investing Is Becoming More Important

Author: Urtė Karklienė, Sustainability Manager at Oxylabs   Environmental, social, and governance (ESG) term was first mentioned in a 2004 report by United Nations - Who...

Will your cyber insurance cover an attack in 2023? 

Leyton Jefferies, head of cyber security services, CSI LTD     The rise of ransomware attacks, and insurance companies paying hundreds of millions in cybersecurity-related claims each year are...

A family affair: How to decide if a career in a family office is the right choice for you

Daniel Aghdami and Renee Neri are Partners with leading executive search firm Heidrick & Struggles Working with a family office is a complicated, challenging path,...

RETAILERS NEED TO DELIVER BETTER REWARDS TO ENSURE CUSTOMER LOYALTY

62% feel retailers need to improve the ways they reward consumers for shopping with them 55% believe that loyalty programmes rarely offer them...

IFRS 17: The impact so far

Authored by John Bowers, Actuarial Product Director, RNA Analytics   Following an extended period of preparation, this year saw many insurance companies worldwide implement the most...

The AI in business debate: fact vs. fiction

Richard Jones, VP Sales for Northern Europe, Confluent Will increased AI adoption simply lead to a reduction in human intelligence? Is AI really ready for...

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