Business

Why flexibility will beat loyalty: How payment choice will redefine customer relationships

By John Lunn, CEO & Founder of Gr4vy For years, loyalty has been the golden metric in customer retention. Brands invested heavily in rewards programs, point systems, subscription models, and...

AI drives efficiency. People drive impact

Chris Hall, Senior Tax Officer - Global Tax & Compliance  As digital reporting mandates gain ground and cross-border rules...

 How automation is rewriting what it means to work in finance

By Tim Stuart, Chief Financial Officer, Ricoh Europe Across Europe, hiring finance talent is getting tougher. A recent report...

Safeguarding your financial operations: how to navigate producer inflation

By Ivo Mertens, Chief Economist, iBanFirst Market indicators show that the UK is likely to suffer the highest inflation...

Top five tips to turn resilience into a growth strategy

In this article, Flora Hamilton, Executive Director of the Small Business Charter (SBC), which delivers the Government-funded Help...
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Preparing for DORA compliance

Fredrik Forslund, Vice President and General Manager International, Blancco In January 2025, the Digital Operational Resilience Act (DORA) will come into force. This new European...

How to launch a CX programme in financial services

By William Perry, Head of Financial Services UK Medallia   Competition in the financial services sector is becoming increasingly heated. As a result, financial organisations have...

The Transformative Power of Generative AI in Banking and Finance

By Rutherford Johnson, PhD, ALM, Senior Lecturer, London School of Business and Finance The banking and finance sectors are in the midst of a profound...

WHAT TO DO WHEN YOUR OLDER EMPLOYEES FEEL INTIMIDATED BY YOUNGER EMPLOYEES

- Sean Purcell We often talk about how we can play to our employee’s strengths within the business arena, whether that is in a sales-driven...

Hidden channel costs: how to find and tackle them

By Mark Wass, Strategic Sales Director, UK and North EMEA at CloudBlue     Growth for businesses will always be a key objective. However, in this digital...

Shifting from tick-box compliance to true resilience with DORA

/Giles Inkson, Director of Services EMEA at NetSPI With the 17th of January DORA (Digital Operational Resilience Act) compliance deadline well behind us, financial institutions...

THE BENEFITS AND RISKS OF SMART CONTRACTS

Smart contracts are automated contracts with self-executing business rules and financial agreements written into the code and stored on a decentralized blockchain network. Note here...

10 Dirty Tricks To Watch Out For When Negotiating

by Neil Clothier, senior expert at negotiation specialists Huthwaite International.   Picture the scene. You’re making the deal of a lifetime, yet you suspect foul play...

THE BIGGEST CHALLENGES FACING INVESTORS RIGHT NOW

- Anthony is CEO and Co-founder of SeedLegals   With Covid restrictions tightening and the government instructing all companies to ensure their employees work from home...

5 REASONS WHY COMPANIES SHOULD OUTSOURCE TRAINING

Suman Agarwal, Co founder of Image Consulting Business Institute   In the wake of technology, today’s companies recognize the importance of training and look for ways...

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