Business

How Financial Institutions Can Embrace AI without Losing Sight of Governance

By Laura Wenzel, Global Marketing and Insights Director, iManage Across multiple types of knowledge work organisations, AI is making serious inroads: new global research shows AI is now used widely for natural‑language...

The New Risk Landscape: What Businesses Must Prepare for in 2026

The global business environment in 2026 looks very different then it did just a few years ago. Companies are...

Delivering effective data governance and compliance relies on data quality

By Barley Laing, the UK Managing Director at Melissa Ensuring global data governance and compliance is critical for those in...

Scaling with purpose for people and place

Matt Osborne, Managing Director AIS Whether it’s through strategic partnerships, M&A, or rapid periods of growth – things never...

What can we expect in BPO in 2026?

by Hans Zachar, Nutun Chief Technology and Innovation Officer It feels as though 2026 arrived with a structural shift...

AI in Customer Experience: The Challenges and Opportunities CIOs Face Today 

 By Jon Burghart, Chief Revenue Officer at AnywhereNow   As a CRO, I’m constantly evaluating how emerging technologies can drive revenue, deepen customer relationships, and sharpen...

What is CBAM and how is it shaping carbon emissions globally?

By Nicolas Endress, CEO, Climease The EU Carbon Border Adjustment Mechanism (CBAM) is a tariff on carbon intensive products like cement, electricity and steel that...

The AI Journey to Intelligent Customer Service in 2026 and Beyond

by Jon Burghart, Managing Director at Deepdesk Looking ahead to 2026, it is clear that this will be a transformational year for contact centers. We have...

The NHS needs to sort out its digital ‘filing cabinet’ – here’s why

Article by Grace Nam, Strategic Solutions Manager, Healthcare, at Laserfiche In the NHS, healthcare professionals continue to suffer from administrative headaches, burdened with outdated systems...

Facing IT burnout? Automation is your best ally

Rahul Hirani, Chief Product Officer at NinjaOne Historically, IT teams have been seen as an operational and largely reactive function, responsible for troubleshooting technical problems,...

Boosting Employee Experience in Contact Centres is the Key to Success!

By Jurgen Hekkink, Head of Product Marketing at AnywhereNow The UK is facing a silent but costly productivity crisis. According to Deloitte, poor mental health costs...

Cyber Budget Wars: Why CFOs Are Now Steering Security Strategy

by Brian Ramsey, Vice President Americas, Xalient Over the past five years, the enterprise technology landscape has undergone a significant shift. Global disruptions, hybrid work models,...

Enabling secure instant payments ahead of the looming regulatory deadline

Carsten Wengel, CEO G+D Netcetera The race is now on to integrate the technology and infrastructure needed for secure instant payments, where money is sent...

Embedded capital will supercharge growth for SMEs and digital platforms in 2026

Luke Trayfoot, Global Head of Strategic Partnerships, YouLend SMEs demand faster, more contextual access to capital, yet traditional lending continues to lag behind the realities...

Crunch Time for Tech:  What the Autumn Statement Could Mean for Innovation

Mat Westergreen-Thorne, CEO at Grantify, explains the impact of fiscal pressures on UK tech startups, particularly the unexpected rise in employers’ National Insurance contributions. The...

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