Business

Confidence is not accuracy: what quarter close demands from AI

Spokesperson: Hemant Kapadia, Chief Financial Officer, Anaplan AI use in finance has more than doubled in two years, with more than three quarters of organisations now using it in financial...

Regulatory Change Shouldn’t Mean Starting from Scratch Every time

Deepak Kinger, Chief Strategy Officer and Co-Founder, EvoluteIQ Regulatory compliance is one of the single largest expenses for UK...

Speed with trust: Why insurance needs a trust intelligence layer

By Manjit Rana, Executive VP Insurance at Clearspeed Insurance, at its core, is a business of trust. Every insurance agreement...

The Increasing Role of AI in Financial Customer Service

Luke Cuthbertson, Head of CX Consulting Practice, Route 101 Good customer service must always be designed with the customer...

Cybersecurity Awareness Month: Industry experts on securing retail payments in the age of AI

As artificial intelligence (AI) becomes further embedded in how consumers shop and pay, it is also creating new...

Stablecoins and the New Boundaries of Private Money

By Luigi Capoani economist, researcher, and lecturer in International Economics at  Ca’ Foscari University of Venice, Marco Spadaro policy analyst at the European Youth Think Tank (EYTT) Stablecoins are private financial products, but their consequences are becoming increasingly public. As their use expands across payments, savings and international transfers,...

Fintechs Want To Become Banks. Here’s How They’re Doing It Minus the Oversight.

By: Miles Schwartz, CEO at Zum Rails Starbucks is sitting on close to two billion dollars in unredeemed gift card balances, which means if the...

AI Is Complicating Compliance—But It Can Also Strengthen It

By Brian Fahey, CEO of MyComplianceOffice (MCO) Regulatory expectations for firms are continuing to increase, placing additional demands on already stretched compliance programs. When teams...

Why every business needs multi-channel payment solutions

By Swati Despande, Marketing Strategy at PAYNT What keeps most business owners awake at night? Attracting new customers and keeping the ones they already have....

Relieving margin pressure with automation that elevates customer experience

By Rahul Kumar, GM & VP of Financial Services and Insurance at Talkdesk  The banking industry continues to face a number of growing challenges -...

Customer satisfaction starts in the back office, not at the front desk 

Kay Chaplin, CFO, Mantle Space  When it comes to customer satisfaction, it’s easy to focus all our energy on what happens at the front line...

The FCA is watching, but here’s how brands can still win with Finfluencers

Chris Blower, Telecommunications and Finance Client Partner at Awin Over the past few years, financial advice has expanded into a new territory: social media. For...

With the rise of AI in fintech, how important is ‘the human touch’ in customer service?

By Martin Hartley, Group CCO of emagine. We live in a consumer-centric world, so for financial services companies to remain competitive and be a top...

Outgrowing your MSP; businesses need a provider that scales with their growth

Written by Stephen Cook, Sales Director at Espria. Now firmly into 2025, it’s becoming clear what the year has in store for the IT landscape....

Quick Guide to Payroll for Startups

Anyone who has tried opening a business knows how overwhelming and stressful it can be, with payroll being one of the contributors to stress....

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