Business

Why flexibility will beat loyalty: How payment choice will redefine customer relationships

By John Lunn, CEO & Founder of Gr4vy For years, loyalty has been the golden metric in customer retention. Brands invested heavily in rewards programs, point systems, subscription models, and...

AI drives efficiency. People drive impact

Chris Hall, Senior Tax Officer - Global Tax & Compliance  As digital reporting mandates gain ground and cross-border rules...

 How automation is rewriting what it means to work in finance

By Tim Stuart, Chief Financial Officer, Ricoh Europe Across Europe, hiring finance talent is getting tougher. A recent report...

Safeguarding your financial operations: how to navigate producer inflation

By Ivo Mertens, Chief Economist, iBanFirst Market indicators show that the UK is likely to suffer the highest inflation...

Top five tips to turn resilience into a growth strategy

In this article, Flora Hamilton, Executive Director of the Small Business Charter (SBC), which delivers the Government-funded Help...
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THE NEW GENERATION OF BUSINESS LEADERS: SELF-MADE ENTREPRENEURS BORN THIS MILLENNIUM

Thinking of starting a business? Feel like you need more experience? Meet 15 children who will leave you inspired with their business stories. ...

2024: The Year of Embedded Finance

By Eduardo Martinez Garcia, CEO and Co-Founder, Toqio   In the ever-changing world of financial services, corporate embedded finance is due to take centre stage in...

HOW COST MANAGEMENT CAN BE IMPLEMENTED IN A BUSINESS FIRM’S/COMPANIES?

Arjun Nagaraj, Operations Director, RIGHTCARE RIGHTNOW PVT LTD   Cost management plays an important role in the process of planning and controlling the budget of a...

How banks can help customers during the cost of living crisis

 Lavanya Kaul Head of BFSI, UK & Ireland, LTIMindtree   Surging energy and food prices are significantly driving up household expenditure, which means living standards in...

Being Human: the route to better customer conversations

By Anne de Kerckhove, CEO, Freespee   According to recent research from Retail Business Technology Expo, keeping up with technological innovation is set to be one of the greatest...

INTERNATIONAL EXPANSION: FINDING YOUR FEET IN A NEW REGION

Nicole Sahin, CEO and Founder, Globalization Partners   International expansion is rarely simple for any business, no matter its size. There are complex issues that...

CONVENIENCE + SECURITY: THE MATHS OF MULTI-MODAL AUTHENTICATION

Mikkel Stegmann, Principal Scientist at Fingerprints   For today’s efficiency-loving consumers, convenience is more important than ever. When it comes to unlocking our smartphones, for example,...

WHEN WOMEN SUCCEED SOUTH AFRICA SUCCEEDS

Five strategies to help women succeed this women’s month “When women thrive, all of society benefits and succeeding generations are given a better start in...

WHAT ARE THE KEY FACTORS OF YOUR BUSINESS’S SUCCESS?

Any business or brand cannot stay relevant until it has defined a specific set of goals. In order to achieve these goals there must be a...

Why regulated industries must take caution around email management

Julian Jansen, Legal Counsel, MailStore – an OpenText Company   The pandemic has left many organisations feeling a need to be more agile and adaptable to...

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