Business

The quiet churn problem hiding in your customer communications

By Cindy Griffin, Financial Services Marketing Specialist, Smart Communications Banks shell out billions to chase new customers with better rates and shinier apps when research suggests the biggest threat to...

Why financial services can’t afford to be AI-bullish and IT-blind

By Musidora Jorgensen, UK & Ireland Country Leader, Freshworks In July's Mansion House speech, former Chancellor Rachel Reeves called...

Shaping the future of UK retail payments

Andrew Ducker, Payments Consultant, Icon Solutions The RPIB asked the industry what comes next. Here’s what we think. On 11...

How the MFS collapse questioned visibility within fraud investigations

Laura Eshelby, Head of Economic Crime, Clue Software Fraud is rarely isolated to a single transaction, entity or even...

Why connecting supply chain data should be a CFO’s main priority

Fraser Robinson, Co-founder and CEO at Beacon Earlier this month, AG Barr, the soft drink manufacturer that acquired Fentimans...

Roots before branches: Why having good foundations is so key to staying compliant

- Bion Behdin, CRO at First AML It’s not surprising that some c-suite members are struggling with compliance; a 2023 survey by Deloitte found that...

The architecture autonomous commerce forgot

Donald Kossmann – Chief Technology Officer, Chargebacks911 There is a version of the agentic commerce conversation that goes like this: autonomous AI agents will begin...

Why transparency is still the most pressing issue for the private markets, and how to solve it

Mark Woolhouse, CEO and Co-founder, Treble Peak The universe of private markets is vast and continuously expanding. Total AUM has grown at nearly 14% per...

2024 payment predictions

Alexander Berrai, Deputy CEO, emerchantpay   Next year, I expect payment trends to revolve around the topics of open banking, further adaption of card scheme tokenisation...

Building Compliance into Business Culture is Essential in Fintech

Tetyana Golovata, Head of Regulatory Compliance at IFX Payments Regulation plays a critical role in shaping the fintech landscape. From Consumer Duty and FCA annual...

How to connect and utilise data to build long term customer relationships.

Adam Herbert, CEO of Go Live Data A data industry disruptors view, by Adam Herbert. August 2024 As the CEO of a data and marketing...

Defining the Future of Banking: Flexibility, Scalability, and Innovation

Steve Van Wyk, Chairman of the Board, BIAN The banking industry is undergoing a major transformation, driven by a strong shift towards digitisation. Emerging technologies...

Adapting the C-Suite for a Digital Tomorrow

Charlie Grubb is Senior Managing Director at Robert Half Where the C-Suite was once seen as a largely static bastion of tradition, the pace of...

What’s in store for the financial world in 2024?

 2023 has been yet another year filled with uncertainty and change. Global tensions have put further pressure on the world’s economy, with high interest...

Using payments orchestration to prevent FOMO

Vid Sukumar, GM EMEA at Signifyd   The relationship between payments and retail has never been stronger or more crucial than now. Although there’s been a...

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