Business

The quiet churn problem hiding in your customer communications

By Cindy Griffin, Financial Services Marketing Specialist, Smart Communications Banks shell out billions to chase new customers with better rates and shinier apps when research suggests the biggest threat to...

Why financial services can’t afford to be AI-bullish and IT-blind

By Musidora Jorgensen, UK & Ireland Country Leader, Freshworks In July's Mansion House speech, former Chancellor Rachel Reeves called...

Shaping the future of UK retail payments

Andrew Ducker, Payments Consultant, Icon Solutions The RPIB asked the industry what comes next. Here’s what we think. On 11...

How the MFS collapse questioned visibility within fraud investigations

Laura Eshelby, Head of Economic Crime, Clue Software Fraud is rarely isolated to a single transaction, entity or even...

Why connecting supply chain data should be a CFO’s main priority

Fraser Robinson, Co-founder and CEO at Beacon Earlier this month, AG Barr, the soft drink manufacturer that acquired Fentimans...

Why fintech startups should prioritise data from day one

Natalie Cramp,Partner at commercial data solutions provider JMAN Group, explains why fintech startups should prioritise data from day one. Over the past decade, data has...

Creative difference: how a little imagination can go a long way when it comes to strategic change

Thought piece from Ben Bush, Partner and Head of Strategy at The Frameworks Change is tough, especially for financial services firms, many of which operate...

The bank of the future

Nanda Kumar, CEO, SunTec Business Solutions   Humans have always pushed boundaries. From searching for new worlds in the 15th century to exploring new planets today,...

Exploring the symbiotic advantages of SoftPoS for merchants and consumers

By: Brad Hyett, CEO at phos by Ingenico   Amid the dynamic shifts that have come to define today's fintech landscape, convenience holds more sway than...

Are CEOs ready for the AI era?

Pam Maynard, CEO, Avanade Steps CEOs can take on their journey to becoming AI-first leaders. Over the next decade, generative AI will transform the lives of...

Was the Recovery Loan Scheme extension really the answer for struggling SMEs?

Jonathan Cooper, Founder and Director of The Director’s Helpline, shares his thoughts on the topic. The Recovery Loan Scheme (RLS) is a government-backed initiative that was...

Responsible AI: The UK financial sector’s new competitive edge in 2025

Spokesperson: Alix Melchy, VP of AI, Jumio In 2024, AI changed every industry it touched — and every business scrambled to ride that wave of...

Unlocking Wealth Management Growth Through Consumer Duty and AI

Spokesperson: Bronswe Cheung, Partner, L.E.K. Consulting Consumer Duty is reshaping the wealth management industry. In the UK, Consumer Duty is a set of regulations issued...

Reevaluating Risk Management: Addressing the Challenges of Unreliable Data

By Adam Quirke, Financial Services Presales Consultant, InterSystems In financial services, firms must perpetually assess risk, so they can seize opportunities while diminishing the potential...

How banks and financial institutions can ensure secure file-sharing

Wayne Pope, Founder and CTO of award-winning Glasscubes   Banks and financial institutions are entrusted with protecting their customers and employees’ personal data at all times....

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