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AI-Powered CX: From Contact Centre to Company-Wide Care
by Jurgen Hekkink, Head of Product Marketing, AnywhereNow
Contact centres have long been the heart of customer service, essential for maintaining customer satisfaction. Traditional call centres...
Q&A with Brendan Thorpe, Customer Success Manager at Auriga For Finance Derivative
Can you explain your role at Auriga and any previous experience in the financial, banking or technology space?I was appointed Customer Success Manager at...
Why the banking industry is still nervous about AI
Rowena Rix is Head of Innovation and AI for Dentons UK, Ireland and Middle East.
Artificial intelligence has huge potential to boost accuracy and efficiency...
Future-proofing the financial sector: resilience in the digital age
Martin Bradbury, UK&I Regional Director, Strategic Accounts, Dynatrace
The UK Treasury's new Wholesale Financial Markets Digital Strategy outlines how digitalisation will enhance the efficiency of...
The Silent Killer Of Your Bottom Line
By Galit Shani Michel, Head of Payments at Forter
Every day, businesses are watching potential customers reach their checkout and payment pages, fill their shopping...
Fighting AI with AI: How Ethical ‘Hackbots’ Are Reinventing Cybersecurity
By Andre Baptista, Co-founder of ethical hacking platform Ethiack
Artificial Intelligence has jumped from a theoretical concept to reality, and nowhere is this shift more...