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Cross-border shareholders still forfeiting $18 billion globally in unclaimed withholding tax
US investors’ leave over £3.5 billion on the table
The latest research from Goal Group, a leading global provider of withholding tax reclamation services, shows...
Nationwide building society realizes rapid benefit from advanced operations management
The company
Nationwide Building Society is the world’s largest building society and is amongst the UK’s top three mortgages and savings providers. It is also...
Avoidable customer churn costs british businesses
Banks come eighth in the CallMiner Index – down from sixth over five years
Consumers want to stay loyal but bad practices with new customer...
Heads you win, tails you win–micro-segmentation in banking for high impact promotions and offers
By Suman Mandal, Vice President - Banking Solutions Group, VirtusaPolaris
As banks take the digital route, sometimes even “digital only” approaches, traditional means of reaching out...
Avoidable customer churn costs British businesses £25 billion
Electricity, insurance, gas and broadband suppliers top the CallMiner Index
Empathy in call centres is key to loyalty success
New research released today by CallMiner, the...
OPEN BANKING: A MILLENNIALS OPPORTUNITY?
Key findings: Millennials most open to managing personal finances online but more likely to want the human touch, too
Over half of 25-34 year...