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The importance of Customer Experience (CX) for retail banks today
By James Isaacs, President, Cyara
Today’s retail banks face considerable challenges. Open banking initiatives – that make it easier for customers to switch accounts –...
Getting ready for VAT digitisation: automation is key
Christiaan Van Der Valk, Vice President for Strategy and Regulatory at Sovos, says technology will power real strategic success for companies required to follow...
Challenging the challenger: Why the digital transformation of traditional banking is key for competing with challenger banks
By Sam Schofield, Senior Vice President: Global Enterprise at Udacity
Monzo and Revolut are only seven years old. Starling, which is often thought of as...
Green with Envy – an Environmentally Conscious Data Center
Mark Fenton, Product Manager, Future Facilities
Environmental considerations are at the top of every business leader’s agenda and an increasing focus for governments worldwide. For...
How Digital Adoption Platforms can enhance digital transformation and customer experience in the insurance industry
By Vara Kumar, CPTO & Co-founder, Whatfix
Like many industries, the insurance sector was prematurely hastened towards digitalisation due to the Covid-19 pandemic. Now, digital...
Are cyber insurance and incident response budgets the same thing?
Dominic Trott, head of strategy – UK, Orange Cyberdefense
Cyberattacks on businesses increased by 13% in 2021 compared to the previous year. Yet while it’s...