Exclusive Content
Navigating the future: Top three predictions for the financial sector in 2023
Nadine Pichelot, Senior Vice President Finance, Anaplan
There has been no shortage of uncertainty in the financial services sector over the past two years and...
How can financial institutions use positive friction to ensure better outcomes for customers?
By Tanveer Qureshee, Financial Services Solutions Lead at Zone
In July 2023, the Financial Conduct Authority’s Consumer Duty rules will come into force, which will...
Payments outsourcing: minimizing risk and maximising value-added services
Toine van Beusekom, Strategy Director at Icon Solutions
Ask anyone in the industry and most will agree that the current payments processing model simply isn’t working. While...
Are you dreading that financial conversation
By Kurtney Durgaparsad, Research Analyst at Alexforbes
Many people say that the key to a good relationship with your partner is practising honesty and open...
Supporting Vulnerable Customers, Even As Caseloads Mount
By Andrea Varga, Head of Innovation at Aryza.
Despite the UK narrowly avoiding a recession in 2022, the nation continues to face economic challenges. From...
Customer relations: how cloud contact centre solutions have taken over the banking sector
By Dominique Toubin, VP Channels & Alliances, Odigo
Although the banking sector is mainly known for its retail banking business, it can actually provide myriad...