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How motor finance firms can prepare for a remediation surge
Luke Cuthbertson, Head of CX Consulting Practice at Route 101
The UK motor finance sector is on the precipice of its own "PPI moment". With...
Delivering effective data governance and compliance relies on data quality
By Barley Laing, the UK Managing Director at Melissa
Ensuring global data governance and compliance is critical for those in financial services. However, too many in...
Scaling with purpose for people and place
Matt Osborne, Managing Director AIS
Whether it’s through strategic partnerships, M&A, or rapid periods of growth – things never stand still for long for financial...
The Rise of B2B Marketplaces: A New Era for Banks
To Radi El Haj, CEO at RS2
Imagine walking through a bustling international bazaar. Merchants shout out prices, buyers negotiate deals, and money changes hands in an...
UK bosses can’t make decisions without AI
New Confluent research reveals that millions of UK bosses have handed off key decision-making responsibilities to AI.
UK business leaders are increasingly outsourcing their judgement...
What can we expect in BPO in 2026?
by Hans Zachar, Nutun Chief Technology and Innovation Officer
It feels as though 2026 arrived with a structural shift in the global operating environment. Geopolitical...
