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AURIGA AND ACI WORLDWIDE PARTNER TO LAUNCH NEXT-GENERATION ATM ACQUIRING AND SELF-SERVICE BANKING PLATFORM

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New platform improves omni-channel experience for consumers, including self-service channel integration with mobile and internet banking

 

Auriga, market leader for omni-channel banking and payment systems, today announced a partnership with ACI Worldwide (NASDAQ: ACIW), a leading global provider of real-time digital payment software and solutions. The companies will launch a next-generation ATM and self-service banking platform aimed at improving the omni-channel banking experience for consumers globally.

 

Under this partnership, ACI’s  Enterprise Payments Platform—an industry leading platform that helps banks manage new payment types, standards and regulations to enable digital transformation—will integrate with Auriga’s omni-channel banking solution, WinWebServer (WWS). This will provide banks with the next-generation self-service banking that merges physical and digital channels in a highly secure, modernized technology platform. The joint solution, available alongside ACI’s continued support for traditional ATM technologies, will provide improved customer service through the integration of ATM with mobile and internet self-service banking capabilities. It will enable banks to define an integrated channel strategy, optimizing and transforming their branch and ATM estates.

 

“The pandemic has changed, among other things, the way consumers bank. It has also accelerated the digital transformation journey for banks—ensuring accessibility to banking services around the world,” said Jeremy Wilmot, chief product officer, ACI Worldwide. “ACI’s partnership with Auriga will deliver more self-service banking options for consumers that will drive the digital banking experience forward. A digital-first company with a strong reputation in omni-channel banking, Auriga’s partnership with ACI will help meet the growing global demand for next-generation ATM capabilities.”

 

“Today’s consumers use a wide range of channels to access banking services, switching from one device to another continuously. Increasingly, they demand cash and non-cash services at their convenience, 24 x 7. ATM technology has too often been an obstacle to meeting these changing demands. ATM owners must adapt to meet these needs through the advancement of the ATM infrastructure by converging physical and digital services for a consistent consumer experience. Our partnership with ACI will not only deliver optimal self-service banking offerings across channels, but will also expand our global footprint,” said Vincenzo Fiore, CEO, Auriga. “In addition, our solution offers centralized ATM security operations on a single platform, ensuring minimal impact on device performance.”

 

Auriga’s WWS application is a unique cloud-based concept for managing all channels consistently and with minimal effort, regardless of the manufacturer of the ATM or self-service device.

 

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ENTRUST INTRODUCES ADAPTIVE ISSUANCE™ PRODUCTION ANALYTICS SOLUTION TO OPTIMIZE CARD ISSUANCE OPERATIONS

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The new solution provides intelligent, data-driven insights to card issuers with Central Issuance systems for improved and timely management decisions

 

Entrust, a global leader in trusted identity, payments and data protection, today introduced the Production Analytics Solution, designed to provide real-time data and actionable insights to optimize card issuance operations. The solution is part of the Entrust Adaptive Issuance software platform trusted by banks, governments and other organizations worldwide.

With the complexity of card issuance environments and lack of real-time visibility into production system operations, card issuers have difficulty effectively overcoming efficiency challenges across the production ecosystem. Entrust has leveraged more than 50 years of expertise in the card issuance market to develop a platform that will provide the intelligent data and expert support needed to master operational planning for the alignment of people, equipment and processes, positioning card issuers as leaders within the industry.

“Card issuers are in search of solutions that help bring efficient continuous process improvements and optimization to the production floor,” said Dan Good, Vice President, Payment and Identity Issuance Solutions at Entrust. “The Entrust Production Analytics Solution was developed by the same engineers that built the systems it supports. And, we’ve gone a step further to provide one-on-one consultation to our customers, allowing them access to our team of experts to help identify and remove bottlenecks, increase operational efficiency and reduce production costs.”

 

How it works

The Entrust Production Analytics Solution collects information directly from the Central Issuance systems on the production floor and converts it into a dynamic dashboard of data for in-depth analysis. It offers point-and-click drill down capabilities to refine the accumulated data over any time interval, and the data can be shown in a variety of ways to see the most appropriate insights for the operation.

Key features and benefits of the subscription includes:

  • Real-time, actionable data collection that supports SPC (Statistical Process Control) methodology to monitor production statistics and trends for immediate problem solving
  • Regular industry expert engagements that will provide in-depth analysis of data and actionable recommendations for card issuer efficiency improvements

Regular software updates and new features

 

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UK READY TO SPEED UP THE DIGITAL TRANSFORMATION REVOLUTION

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More than half of businesses set to accelerate projects due to pandemic

British business is set for a digital revolution according to a survey which indicates that 56 per cent of companies are speeding up plans because of the pandemic.

With so many employees working from home, and a battle to get back on track after a year of turbulence, businesses are realising their processes and systems are potentially outdated and in need of an overhaul.

The survey, commissioned by Crown Records Management, revealed:

  • 32 per cent are planning digital transformation in the next 12 months to cope with the new normal.
  • A further 24 per cent plan to act within five years.
  • 66 per cent say the pandemic has made the C-Suite in their business recognise the importance of digital transformation.
  • 30 per cent say allowing employees to work at home efficiently is now a key driver for digital transformation.
  • 27 per cent do not view their business as having already ‘gone digital’.
  • Only 26 per sent say they have already fully digitised all their back-office functions.

David Fathers, Regional General Manager at Crown Records Management, said: “There was already a big desire from UK businesses to develop a digital strategy even before the pandemic, driven by a demand for improved data security and a need to be more competitive in the market.

“But these survey results show that companies now want to increase the pace of change because of the events of the last year.

“Having so many employees working from home has shone a light on the inadequacies of systems currently in place in many companies, of all sizes. Employees have found that information has been difficult to track down and slow to access.

“There’s a myth that Western countries such as the UK are so far ahead in the digital field that most businesses have already undergone digital transformation.

“The survey showed that only a quarter of businesses have fully digitised all their back-office functions, which means there is a long way to go.”

The survey, undertaken by Censuswide, polled 401 decision makers at companies across the country with between 250 and 5000 employees.

David Fathers added: “We also asked whether people considered their business as having already ‘gone digital’ and surprisingly 27% said ‘no’.

“That figure was even higher in London at 30% and highest of all in companies of between 250-500 employees – at 46%.

“It is vital that businesses begin the digital journey soon. The benefits are compelling.

“Digital solutions can help a business become more efficient, save time and money, and make it simpler for employees to do their job – and that’s even before we begin to think about compliance and data security, which are huge business issues in the modern world.

“Perhaps it has taken the pandemic for some boardrooms to wake up to the importance of digital transformation, but if the intentions set out in this survey become reality, it can only be a good thing for UK business.”

 

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