Tag: customer service resources and processes

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With new regulations arriving, it’s time to rethink BNPL customer experience and cost models

Banking editorial -
Paul Thomas, Senior Vice President, EMEA, Acclaim The UK Buy Now Pay Later (BNPL) sector is an undoubted success story, having grown from just £60m...

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Bank of England lays the foundations for stablecoins in UK payments system, but firms will need to meet bank grade standards

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Deep Patel, Partner & UK Payments Lead at global...

Why the payments processing business model isn’t fit for purpose

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Pedram Tadayon, CEO at Yabie Across the payments industry, a...

Why AI in Financial Services Is Only Half the Battle

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By Sean Bailey, Head of Agentic Automation, Scale Factory Financial...

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Closing the governance gap for AI in financial services

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By Martin Tombs, Field CTO EMEA at Qlik News from...

Trust, fraud and agentic AI: My key takeaways from Money20/20 Europe

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By Fernanda Sottil, Senior Director of Strategy at Incode Money20/20...

If AI does the books, who takes the blame?

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By Boris Diakonov, co-founder and co-CEO of ANNA Money The...

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