Cyberattacks on companies’ supply chains are rising fast, and organisations are struggling to keep up. Sebastien Marchon, CEO of Rydoo, explores what the next phase of cybersecurity resilience looks...
By Andrew Hocking, VP of Tax Technology at Sovos
The tax environment around the world is becoming increasingly complex. With individual countries digitising parts of...
By Vivek Dodd, CEO at Skillcast.
The Digital Operations Resilience Act (DORA) which came into effect in January 2025, is a landmark regulatory framework for...
Written by Jurgen Hekkink, Head of Product Marketing at AnywhereNow
Artificial intelligence is fundamentally reshaping the customer experience landscape, enabling brands to deliver faster, smarter, and...
Written by Yohan Lobo, Senior Industry Solutions Manager, Financial Services at M-Files.
Businesses within the financial services sector are among the industries leading the way...
By Chris Meredith, Senior Vice President Business Development - EMEA at Xsolla
Monetisation in gaming has typically followed a script - credit card payments, recurring...
by Jurgen Hekkink, Head of Product Marketing, AnywhereNow
Although many people may be on summer holiday, contact centres cannot afford to be understaffed, as customer...
By Kuljit Bawa, Managing Director, EMEIA at ActiveOps
The majority of UK financial services operations leaders are still in the early stages of their AI...
By Adam Uzonyi, Programming Tutor on Superprof
Over the past 3 years there definitely has been a significant increase in the number of students specifically...
By Pol Brouckaert, Director at Netcall Europe
The last twenty-five years have seen banks and insurers invest significantly in the digitisation of their customer channels....
By D.K. Sharma, President & COO at Kore.ai.
The financial industry is no stranger to innovation. From ATMs and online banking to real-time stock trading, it’s...
