Business

The quiet churn problem hiding in your customer communications

By Cindy Griffin, Financial Services Marketing Specialist, Smart Communications Banks shell out billions to chase new customers with better rates and shinier apps when research suggests the biggest threat to...

Why financial services can’t afford to be AI-bullish and IT-blind

By Musidora Jorgensen, UK & Ireland Country Leader, Freshworks In July's Mansion House speech, former Chancellor Rachel Reeves called...

Shaping the future of UK retail payments

Andrew Ducker, Payments Consultant, Icon Solutions The RPIB asked the industry what comes next. Here’s what we think. On 11...

How the MFS collapse questioned visibility within fraud investigations

Laura Eshelby, Head of Economic Crime, Clue Software Fraud is rarely isolated to a single transaction, entity or even...

Why connecting supply chain data should be a CFO’s main priority

Fraser Robinson, Co-founder and CEO at Beacon Earlier this month, AG Barr, the soft drink manufacturer that acquired Fentimans...

HOW DIGITAL EVENT TECHNOLOGY CAN HELP ON THE JOURNEY TOWARDS NET ZERO

Vanessa Lovatt is Chief Evangelist at Glisser   The urgency of the global climate emergency has meant that, now, more than ever, businesses in all industries...

Solving the culture conundrum in software engineering

Alistair Doran, Principal Consultant - Digital Transformation & DevOps, Exponential-e   The one crucial ingredient underpinning our transition to a digital-first economy, more than any other,...

How to identify and solve payroll client pain points

Debbie Gibson, Head of Sales and Partnerships, activpayroll Employees receiving their pay promptly and correctly is undoubtedly a core component of any payroll process -...

HOW MERCHANTS CAN IMPROVE THE ONLINE PAYMENTS EXPERIENCE

By Alan Irwin, Senior Director of Product at Global Payments UK   The dramatic increase in online shopping over the past 18 months has encouraged many...

The cloud: an immense asset companies should protect

Chas Moloney, Marketing Director, Ricoh UK & Ireland     With the advent of remote and hybrid working solutions, cloud systems have fast become the norm...

Multi-Jurisdictional Challenges: AI Regulation Across the EU, UK, and US

By Michael La Marca, Sarah Pearce, and Ashley Webber Artificial intelligence technology (“AI”) has been used across the financial industry for years but following the...

ARE GREEN PREMIUMS THE ANSWER TO DRIVING SUSTAINABILITY IN BUSINESS?

By: Zula Luvsandorj   Businesses in the power, transport, and manufacturing sectors, which are the biggest contributors to global carbon emissions, are increasingly choosing (and in...

FINANCIAL SERVICES BUSINESSES ARE NOT PREPARED FOR TECHNOLOGY DISRUPTION

New report reveals the challenges the industry will face over the next five years   Leadership teams in financial services organisations “do not appreciate the potential...

Using social media to close the Gen Z financial literacy gap

Kerry Ryan CPWA®, Director of Financial Services Industry Strategy & Solutions Marketing at Seismic    Gen Z is the first digitally native generation, having grown up...

The role of a payment service provider in protecting revenue through times of economic uncertainty

  Svetlio Todorov, Managing Director, emerchantpay   As overheads continue to increase and consumer spending declines, businesses must find ways to streamline processes and cut costs. Expertise...

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