Business

Why Digital Transformation Still Fails, and What It Takes to Get it Right

Tonia Maneta, Chief Marketing Officer, Bizzdesign Despite bold ambitions and billions in spend, 88% of digital transformation initiatives fall short of their original goals. Even among high performing organisations, there's...

AI in Customer Experience: The Challenges and Opportunities CIOs Face Today 

 By Jon Burghart, Chief Revenue Officer at AnywhereNow   As a CRO, I’m constantly evaluating how emerging technologies can drive...

Why banks must turn AI ambition into operational reality

Author: Simon Axon, Global Financial Services Industry Strategist at Teradata After years of experimentation, the banking industry has reached...

From technical debt to digital dividend

By Jamie Allsop, Financial Services and Insurance Managing Partner at HTEC The insurance industry stands at a crossroads. With...

Why verifiability and privacy aren’t mutually exclusive for stablecoins

Lukas Helminger, CEO and co-founder of TACEO The stablecoin market surpassed $250 billion in 2025 and is evolving fast; from...
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Leeds reforms: why less legislation doesn’t mean less compliance

By David Kenmir, advisory board chair at Skillcast. When Chancellor Rachel Reeves announced the Leeds Reforms - a sweeping overhaul of the UK’s financial services regulation - many...

A Skilled Workforce is at the heart of achieving AI success

Harry Chapman-Walker, CEO, Kallidus The shine is fast coming off the AI bonanza. From fears that AI driven investment is overheating financial markets to news that upwards of 95%...

IT Challenges Looming Over FS Companies: Blunting the Sword of Damocles

Lee Fredricks, Director Solutions Consulting, EMEA at PagerDuty The financial services sector has never been more dependent on technology – or more vulnerable to failure....

From technical debt to digital dividend

By Jamie Allsop, Financial Services and Insurance Managing Partner at HTEC The insurance industry stands at a crossroads. With customer expectations soaring and technological capabilities...

The AI Journey to Intelligent Customer Service in 2026 and Beyond

by Jon Burghart, Managing Director at Deepdesk Looking ahead to 2026, it is clear that this will be a transformational year for contact centers. We have...

How AI Is Powering the Next Wave of Sustainable Shopping

By Ashley Bailey, Founder & CEO of JoinDig  While headlines paint a picture of AI Armageddon, the technology is actually helping us bridge the gap...

Digital identity: why the opportunity is bigger than you think

Marcelo Bellini Garcia, VP Digital Identity at Consult Hyperion, consulting by Fime. Proving who we are is no longer just about paper forms or plastic...

Sibos 2025: The Case for Consolidation Continues to Build

Toine van Beusekom, Strategy Director It always takes some time to process Sibos. Amid what feels like thousands of presentations, panels and chats, recognising which...

Shadow AI: Risk or Opportunity for Financial Services Leaders?

By Brian Shannon, CTO at Flexera A different kind of shadow is creeping through enterprises - shadow AI. As employees quietly turn to generative tools...

The unseen cyber risk: why financial firms must confront the devices they can’t see

By Jon Abbott, CEO and Co-founder of ThreatAware Financial institutions can’t afford a single gap in their security visibility today, and even one overlooked insecure...

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