Business

The quiet churn problem hiding in your customer communications

By Cindy Griffin, Financial Services Marketing Specialist, Smart Communications Banks shell out billions to chase new customers with better rates and shinier apps when research suggests the biggest threat to...

Why financial services can’t afford to be AI-bullish and IT-blind

By Musidora Jorgensen, UK & Ireland Country Leader, Freshworks In July's Mansion House speech, former Chancellor Rachel Reeves called...

Shaping the future of UK retail payments

Andrew Ducker, Payments Consultant, Icon Solutions The RPIB asked the industry what comes next. Here’s what we think. On 11...

How the MFS collapse questioned visibility within fraud investigations

Laura Eshelby, Head of Economic Crime, Clue Software Fraud is rarely isolated to a single transaction, entity or even...

Why connecting supply chain data should be a CFO’s main priority

Fraser Robinson, Co-founder and CEO at Beacon Earlier this month, AG Barr, the soft drink manufacturer that acquired Fentimans...

After the tax deadline: Next steps for accountancy firms

By Cameron Ford, UK General Manager of Silverfin For many accountancy firms, tax season has ended. Now, leaders have a chance to reflect on their...

Fixing your monetisation stack: From billing nightmare to revenue booster

By Griffin Parry, CEO & Founder, m3ter According to TechRadar, 71% of global CFOs say their companies have no clear strategy to monetise AI-powered services,...

AI in insurance stopped being optional ages ago

By Arno Nel, AI Product Director at Advania Machine learning and generative AI have already colonised the core functions - risk modelling, forecasting, claims processing....

Buried treasury: why this finance function is due a revamp in 2025

Spokesperson: Amit Kahana, Head of Credit, Cash Management  & Treasury To be successful today, businesses must manage their cash as well as their spend. The...

Globant Report Reveals How Agentic AI Is Reshaping Business Across Sectors

Healthcare & life sciences, finance, and retail & e-commerce are the sectors most impacted by the next generation of AI In recent years, AI and...

Automating Financial Services: Updating back-end processes to match front-end customer experience

By Pol Brouckaert, Director at Netcall Europe The last twenty-five years have seen banks and insurers invest significantly in the digitisation of their customer channels....

The rising costs of DORA compliance and what it means for UK businesses

By Vivek Dodd, CEO at Skillcast. The Digital Operations Resilience Act (DORA) which came into effect in January 2025, is a landmark regulatory framework for...

How Organisations Can Master Incident Reporting Obligations Under NIS2 

By Alisdair McLaughlin, Technical Solutions Architectat BlueVoyant The new NIS2 directive is designed to strengthen the cyber resilience of over 160,000 companies that operate in...

The need for speed: Why fintechs must supercharge background checks to stay competitive

By Luke Shipley, Chief Executive Officer and co-founder at Zinc In the fast-paced world of finance, and particularly where finance and technology intersect, hiring candidates...

Why businesses need to look beyond the commercial offer when choosing a credit partner

Sustainable credit, done properly When a business chooses a credit partner, the question shouldn’t just be whether the product works. It must also address whether...

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