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XPEDITION UPGRADES MORE THAN ONE MILLION OPENWORK CLIENTS TO THE DIGITAL AGE

Open work

Xpedition, leader in the implementation of cloud-based business applications, has deployed a new system which has digitally transformed the customer experience for Openwork, one of the largest financial advice businesses in the UK.

 

Openwork has a professional community of more than 3,600 financial advisers which it provides services and support to ensure they can deliver optimum service to their clients. Dynamics 365 is planned to roll-out to 6000 users over a five-year period. With Xpedition’s support and delivery of this innovative, new Microsoft Dynamics 365 platform, each Openwork network member now has access to a customised portal along with core customer management and financial advice functions, plus various adaptations to fit their different business models. This enables financial advisers to offer tailored advice to suit their client’s personal needs, whether it’s for investments, pensions, mortgages or financial protection.

 

To offer better account visibility, a self-service offering has also been installed. The administrative processes have also been automated, whereas before they were operating on legacy, outdated systems.  The cloud-based technology enables Openwork to take advantage of new emerging technology and embrace new network user needs that surface as their client base continues to grow.

 

Initial roll-out will be across 12 Openwork firms. In the next two years, all 650 advice firms in the network will see the benefits of the digital transformation, supporting more than one million clients.

 

Xpedition was selected from a shortlist of service providers to deploy the Microsoft Dynamics 365 solution to provide the flexible and proven functionality that Openwork needed to replace its legacy systems and overcome its fast-expanding customer base. The platform enables the development team to configure application functionality in a low code environment, meaning they can be more responsive with embracing new technology demands as they evolve.

 

“The combination of an agile development approach, the future-focused Dynamics 365 technology and our team of highly experienced and responsive consultants has delivered the capabilities Openwork need to serve their customers in the digital age,” said Dean Carroll, General Manager, Xpedition. “The Xpedition team has risen to Openwork’s challenge and provided the organisation with the efficiencies and flexibility needed to support ongoing growth and customer loyalty, served up on a trusted, world-class platform that offers far more adaptability and potential than a bespoke financial services solution.”

 

Other issues have been tackled such as securing and segregating centrally held data, to avoid complications with firms dealing with the same customer for multiple reasons, and meeting stringent security and compliance needs. Xpedition consultants worked in sprints alongside Openwork analysts to deliver the functionality needed to create a truly innovative client lifecycle management solution.

 

“The Microsoft Dynamics 365 platform provides the flexible and proven functionality that Openwork needs for market-leading customer experiences and robust security and compliance. It includes seamless integration with existing Microsoft office systems, KPI reporting and analysis, and comprehensive data access via its open API which is complemented by Microsoft’s Logic Apps and other Azure services.” – Craig Woodhouse, Technical Consultant, Openwork

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HALO TRUST USES ADAPTIVE INSIGHTS FOR STRATEGIC BUSINESS PLANNING

Cloud-based financial planning helps HALO Trust deliver greater benefit to communities affected by war

 

Adaptive Insights, a Workday company, today announced The HALO Trust, the world’s largest humanitarian landmine clearance organisation, employing more than 8,700 employees across 25 countries, uses Adaptive Insights Business Planning Cloud to support the charity’s continued growth with a modern business planning process. The HALO Trust joins more than 750 non-profit customers that trust Adaptive Insights for business planning, benefiting a variety of communities and causes worldwide.

 

The organisation relied on the development of financial plans utilising complex spreadsheets, which were difficult to integrate into the global planning process and inefficient when producing multiple scenarios for effective option appraisal.

 

“Being able to holistically manage real-time changes is critical to our success. With a single, powerful system in the cloud, we’ve eliminated the headache of working with siloed spreadsheets and have significantly reduced the time taken to produce high-quality financial models,” says Mick Darby, finance director at The HALO Trust.

 

For more than 30 years, The HALO Trust has kept people safe and helped communities to rebuild by clearing landmines, destroying weapons, managing stockpiles, and educating communities how to stay safe until the dangerous debris of war can be removed for good. By moving HALO’s planning and analysis process entirely to the cloud, the finance team provides the guidance necessary to support the rapid growth of the organisation, which has doubled in just the last three years. Providing globally distributed team members with an easier, faster, and standardised approach ensures that the charity’s budgets and forecasts reflect current local conditions and currencies, all rolled up into a single platform.

 

“We’re proud to provide organisations like HALO with more time to focus on the important humanitarian work they do by simplifying and modernising their business planning process,” said Robert Douglas, Europe planning director at Adaptive Insights. “By streamlining budgeting and forecasting, we’re helping to make every pound and every volunteer hour count, which in turn helps HALO maximise the impact on its mission to save and protect lives.”  

 

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IS DATA PROTECTION AND PRIVACY RELEVANT ACROSS ALL STRATA IN INDIAN SOCIETY?

A Study by Pensaar Design With CGAP

Pensaar Design has been working on a research study with CGAP to better understand low-income customers and their behaviour towards data protection and privacy (DPP). 

The objective being to understand whether customers were aware of what it meant and how it impacted them, it started out with exploratory research to gain this context.

What we found was that once you broke down the seemingly complex term and contextualised it for them, most customers quoted instances of data misuse in their own lives and those in their immediate network. 

Examples from within their own circle had actually created some level of understanding about the issue, and made it relevant to this audience. There were instances of phishing emails, of calls, and so on, and not having the benefit of sufficient awareness or education, this audience seemed, particularly at threat.

We discovered that the concept of consumer consent is particularly broken in the low-income segment in India. This is because very often these customers are in dire need of a loan or other financial solution, and at that juncture, given their urgent need for funds, often end up signing over their privacy rights without even fully realising what they’re doing!

Despite how things have been thus far, however, what we learnt was that these customers do have some degree of awareness, and are in fact concerned about their privacy and personal information and are willing to do more to protect it. 

We found that these customers are willing to pay for access to Data Protection and Privacy, or even open to investing time or effort if need be, to secure their data.

Basis these findings, we are now in the process of testing these out in the real world, to further validate these findings.

Deepa Bachu, CEO & Co-Founder of Pensaar Design, the firm carrying out the research said “We are delighted to have the opportunity to develop a really rigorous understanding of DPP among the lower-income group and the privilege of partnering with CGAP.  Our behaviour based research gave us an opportunity to continuously learn and evolve our understanding. We look forward to the next phase to further carry out behaviour-based research experiments with financial service providers.”

Maria Fernandez Vidal and David Medine, CGAP Senior Financial Sector Specialists said, “We are excited about partnering with Pensaar Design to test the degree to which lower-income consumers are willing to act to protect their privacy in their financial transactions.   Moving from simulations to marketplace financial products will further enhance our understanding of the importance of data protection and privacy to consumers.  The findings could promote industry self-regulatory efforts by making the case that privacy is good business.”

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