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The first line of defence for fraud: Knowledge

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By Oleg Stefanets, Chief Risk Officer, payabl.

 

Online shopping is thriving, with retail sales equating to nearly $5 trillion in 2021. For merchants, this presents huge opportunities in the eCommerce space. However, alongside the rise of online shopping comes an increase in fraud, with over £1.3 billion stolen by criminals through authorised and unauthorised payments fraud last year alone.

With this increase in fraud, eCommerce merchants in particular need specialised payment security measures. Growing risks could result in losses both in terms of profit and consumer confidence – two business-critical priorities. The frustration of losing profit to fraudulent activity is enormous, and as customers value trust and credibility, businesses cannot afford to let fraud go undetected. Fraud should be a key priority for any business, and merchants must take the necessary steps to address and fight it. But, how do businesses protect themselves against fraudulent transactions?

 

The Covid effect: The rise of fraud

The pandemic has undoubtedly changed consumers spending behaviours, as many people were forced to rely on online shopping. In fact, online spending grew by 35% in the US in 2021 compared to 2020, accelerating the shift towards a more digital world. Following the increase in online spending, fraudsters found a huge opportunity to leverage online sales for payment scams and data theft.

 

Oleg Stefanets

Convenience vs security

Payment technology can make life more convenient, enabling instant purchases, but it can also raise concerns about fraud and how to balance the desire for convenience without sacrificing security. While consumers expect a certain level of protection from a business, they also value convenience. It’s therefore important for businesses to remember that not everything can be done in the back end. Businesses need to adopt payment types offering the best of both worlds, such as PayPal or Apple Wallet, while embedding back-end protection such as double-shield.

Double-shield protection fights against fraudulent activity through technology such as 3D secure 2.0, verifying that the card user is the legitimate holder of the card, enhancing the security even further. Although this tactic will impact the customer, it won’t cause major delays and shows a brand’s clear commitment to fraud prevention, enhancing its reputation with customers.

In addition, merchants should incorporate pre-authorisation proactively. By ensuring that the customer’s funds are held for a few days, retailers can lower the risks of chargebacks caused by fraudsters. Although there is an initial delay in the payment, it enables greater customer protection.

 

How to protect your business

There are a wide variety of tactics that businesses can adopt to prevent fraud. It’s a challenging and complex landscape to navigate. Here are my top tips every merchant can take:

  • One simple but effective way to prevent fraudsters from successfully targeting you is by including the company name on all statements and invoices. This makes it easier for customers to recognise the transaction on credit card statements and less likely to dispute the charge.
  • Another type of fraud is confusingly called friendly fraud and is said to be the most difficult to prevent. It is where fraudsters manipulate a system put in place for security. In this case, cardholders may be confused or misguided regarding a recent purchase and request a refund from the merchant. Friendly fraud is often tricky to resolve as consumers willfully avoid paying for a product or service already delivered or genuinely forget that a purchase was made.

The best way to prevent friendly fraud is to verify the purchase by calling the customer. Having tracking and shipping processes in place is another way to ensure the customers receive their orders and make it easy for them to contact you about inquiries and complaints. Merchants can also prevent this fraud by keeping detailed records, delivering great customer service, and blocking repeat offenders.

  • Monitoring patterns in consumers’ online orders is another way to detect unauthorised purchases. For example, if a customer appears to make purchases through a single IP address using multiple card numbers it could be a sign of fraud. However, depending on the size of the business, this kind of ‘manual’ monitoring can be challenging. This is where specialised software or risk management tools can help automate the process.
  • Fraud can spell disaster for a business, and it should be in everyone’s interest to play their part in detecting the red flags. Thankfully, various fraud management tools, including artificial intelligence features in detection, are available to online merchants to integrate into a payment platform. 3D Secure, for example, is used to prove that the card user is the legitimate card owner. Geo-location is another tool using the customer’s location and connection data to authenticate their identity without compromising their privacy.

 

Education is key

While technology plays a crucial role in fighting fraud, consumer education is key to prevention. After all, fraudsters always attack the weakest link – the consumer. Educating consumers on keeping their data safe is equally important as having all the right prevention measures in place. We now have an entire generation brought up online compared to previous generations. Even though most of the UK is digitally engaged, increased exposure to fraud can catch even the most tech-savvy Millenials and Gen-Z. Providing good customer experiences isn’t just about helping customers who are already victims of fraud; it is about communicating and supporting customers through their shopping experience.

The pandemic set the perfect stage for fraudsters to take advantage of and exploit consumers’ vulnerabilities. As uncertainty has become the new normal in a post-pandemic world, educating and protecting customers from fraud is more important than ever. It offers an opportunity to further develop and strengthen customer relationships by providing thoughtful, secure, customer-centric solutions and advice that enable a smooth customer experience while protecting the business.

Banking

Building towards an inclusive financial future

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By Catharina Eklof, CCO of IDEX Biometrics

  

From the visually impaired to displaced migrants, the unbanked, and people living with dementia – a burgeoning financial gap exists across many areas of society. In fact, as of late 2021, almost one-third of adults around the world were reported as unbanked according to the World Bank Group. That’s around 1.7 billion people – with half coming from the poorest 40% of the world’s population. Being financially excluded in this way means not having access to common financial services including savings accounts, loans, a credit rating, or even a bank account. Those who are awaiting clearance to join a country’s financial ecosystem, such as migrants, are also finding themselves left behind by the modern financial infrastructure.

As societies reliance on digital and contactless transactions over cash continues to grow, this financial gap is only set to widen. In less than 10 years, the share of Americans not using cash for payments has increased by double digits, reaching 41%. By 2031, cash payments are expected to make up only 6% of all transactions.

Fortunately, biometric smart cards can bridge this gap for people in the Global South, migrant populations, as well as those with visual or cognitive disabilities worldwide, who deserve to feel secure, included, and independent.

 

The challenges surrounding passwords

 COVID accelerated the transition from cash to contactless payments and the use of digital wallets, creating a challenge for many. By 2024, it is expected that digital wallets and cards will account for 84.5% of all e-commerce spend.

Digital transactions traditionally rely on the use of PINs that can easily be forgotten, as studies have found that we manage 100 passwords on average across various sites and services. In the US alone, consumers report relationships with more than three financial institutions and have more than four accounts per household. The challenge of password recollection is only growing. To counter rising cybersecurity threats, several countries now mandate two-factor authentication for retailers and service providers, creating further complexity.
However, organizations are responding to financial exclusion. Card provider Mastercard introduced its contactless PayPass offering, as well its Touch Card developed alongside Amjan Bank which enables the visually impaired to distinguish between their cards. Both look to provide a better customer experience for people struggling with the digital changeover. For those living with dementia, Mastercard has also partnered with Sibstar and the Alzheimer’s Society to create a specific card where limits, transactions, top-ups and notifications can be viewed and managed via a complementing app. Likewise, Turkish neo bank Papara introduced a Bluetooth debit card that provides visually impaired users with audio prompts when making payments.

 

Protecting the visually impaired

There are at least 2.2 billion visually impaired people globally. In 2019, it was found that 89% of visually impaired have been victims of fraud or have made errors when paying for goods and services. This figure comes prior to the pandemic, and the proliferation of digital transactions, suggesting an even bigger concern today.

PINs present an obvious security issue for this demographic, with others able to oversee their inputs and then manipulate them. Contactless payments go some way to solving that problem but pose the risk of fraud as there is no PIN verification below the increasing threshold amount, now at £100 in the UK, where the average annual wage is £27,756. In India, where the average annual wage is 9,45,489 rupees (roughly £9000), contactless limits are set to 5000 rupees (£48). Many accounts also require visual-based inputs to prove identity, such as CAPTCHA, proving as a barrier for the visually impaired.

Enhancing awareness on a regulatory level is key for driving change and reassuring vulnerable groups. The EU Accessibility Act is an example of how payment service providers are obliged to comply with accessibility standards. This includes making interfaces perceivable, operable, understandable, and robust, to ensure that individuals with disabilities can effectively navigate payment interfaces.

 

Paving the way with biometrics

 Including braille on cards for easy identification is a crucial step for the visually impaired. This can also be used on biometrics smart cards, with sensor textures to confirm the user has selected the correct method of transacting. Not only do these cards provide convenience and inclusivity, but they also promote ultimate security by linking a person’s identity directly to their fingerprints. This data is encrypted within the card itself, reducing any concerns surrounding fraudulent behaviour or of data being lost via a centralized breach or large-scale hack.

In this context, biometrics can be used to serve the unbanked and those currently unrecognized within national infrastructures. South America is an example of an early adopter of biometrics, turning to the solution to cope with swelling population sizes, and the challenges associated with accessing proof of identity when setting up traditional bank accounts. Meanwhile in India, pension payment fraud has dropped by 47% thanks to bypassing the need for prior credit ratings or credentials.

Liveness detection, however, which ensures the biometric sensor is reading a true biometric source (rather than a false or recreated image of one), is vital to the success of financial aid programs globally. Securing remittances through biometric authentication ensures transparency and better fund control. Directing funds to cold wallets or biometrically authenticated cards can also improve program efficiency, safeguarding the interests of individuals and communities.

Overall, the biometrics market is expected to grow to US$87.4 billion by 2028, at a CAGR of 17%. Whilst its value as a simple and secure method of transacting is growing substantially, you can’t put a price on its impact on those who have so-far fallen through the gaps of finance’s digital revolution.

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Euro deep tech M&A deal value expected to reach $20bn+ in the next 15 months

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Written by Oliver Warren, Associate at DAI Magister

 

Investment in European deep tech has mirrored the broader decline in the technology sector; it has halved since the peak of 2021’s boom, reflecting investor preferences for ventures with lower capital expenditures and associated risks. Start-ups within the following verticals: Health and Bio, Transportation, Energy, and SaaS and AI experienced the most significant drops.

However, Dealroom data shows stark differences in funding for deep tech start-ups at the early, breakout (Series B & C), and late stages. After experiencing a modest deceleration between 2021 and 2022, early-stage deep-tech fundraisings have been surprisingly healthy, bucking the market trend, due in part to the hype surrounding Generative-AI and in Q1 2023 they received the highest infusion of capital for over a year.

However, this positive trend conceals a sharp decline in B and C round fundraises, which have seen investment activity plummet to $1 billion in Q1 2023 from a peak of $3 billion in Q1 2022. Late-stage rounds (>$100M) have also experienced massive declines, falling almost 70% from $2 billion in Q1 2022 to $634 million in Q1 2023.

 

$20bn+ worth of deep tech M&A in the next 15 months alone

While venture capital continues to show interest in the sector, the retreat of growth investors and the genuine prospect of a prolonged down cycle ahead has left growth-stage deep tech companies needing to implement stringent cost-cutting strategies to curtail expenses and extend their runways. But even those fortunate enough to have secured inflated funding rounds during the exuberant market conditions of 2021 will soon need additional investment.

Deep tech companies typically have high burn rates due to their heavy focus on research and development, requiring funding approximately every two years on average. With dwindling access to VC cheques, a non-existent IPO market, and practical limits to self-sufficiency, M&A is already emerging as a valid route to realising substantial profits for investors and founders, even if it doesn’t deliver the lofty $1bn+ valuations seen in 2021.

We’re already seeing more companies take this route. European deep tech M&A activity has rebounded to levels not seen for years and across our focus verticals, spanning Advanced Materials, Space, AI & ML, Cybersecurity, and Robotics, European M&A transactions have already rebounded to surpass 2020 levels (183 this year, annualised versus 176 in 2020), with some notable exits such as InstaDeep’s sale to BioNTech and SLM Solutions metal 3D printing business being acquired by Nikon.

In 2024, we forecast 250+ M&A deals in European deep tech, with at least 20 above $100m, making it the strongest M&A year since 2016. A key driver of this resurgence is the substantial increase in established deep tech companies across Europe, with many more companies fielding 100+ employees and sizeable, valuable engineering teams. The funding-driven growth in the size of European deep tech companies now makes many more sizeable, more strategic targets for international acquirers.

Overall, we anticipate the remainder of 2023 and 2024 will be banner years for European deep tech M&A, with potential deal value reaching $20 billion or more in the next 15 months alone.

 

 

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