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TEMPORARY INSURANCE CHANGE AND 10 OTHER WAYS BRITS MAY BE INVALIDATING THEIR CAR INSURANCE

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  • Brits risk invalidating their insurance due to upcoming changes
  • 10 things you need to be aware of before you embark on a summer road trip

Temporary insurance measures introduced to cover drivers during lockdown are set to end on 30th April 2021, meaning that drivers may risk invalidating their cover if they do not update it before then1.

Car insurance is a legal requirement for motorists, and your insurer needs to have accurate information about you and your vehicle in order for it to be valid. Providing false information or failing to update it can mean that your insurer refuses to pay out for claims, or even cancels your policy.

With lockdown restrictions lifting across the country, drivers may risk invalidating their insurance as their motoring habits revert to how they were before the pandemic. That’s why CarParts4Less.co.uk has shared 10 easy-to-make mistakes that might be invalidating your car insurance.

  1. Temporary insurance measures are changing your morning commute

The temporary insurance measures meant that drivers whose insurance usually only covers them for social use were able to commute to work, but soon this will no longer be the case.

Following the changes on the 30th April, you will now need to have business cover if you intend to commute to work. Without business cover, your insurance will be invalidated if you commute to work using social cover, as you were able to during the pandemic.

However, if you intend to commute to work using public transport and only use your car for social occasions, then social cover will be adequate.

  1. Using more miles than you thought

If you’re planning on driving for a domestic holiday this year, it’s a good idea to consider whether the trip will fit into your insurance plan. Many policies use your annual mileage as one of the factors to calculate your insurance premium; the higher the mileage, the higher the cost. Accuracy is important when providing this figure, so even though many drivers won’t have driven much over lockdown, if a long trip will take you over your estimate it’s best to contact your insurer in advance to check that you’re covered for it.

  1. Driving with pets

Our pets have become more of a lifeline than ever during lockdown and what better way to reward them than a dog friendly getaway but if you’re planning on taking your pet on holiday with you, it’s important to remember that you are legally required to make sure they are secured. Unsecured pets can make a car more at risk of accidents, as they may distract the driver or even physically get in the way of driving. If you crash with an unsecured pet in the car, it’s likely that your insurance company will refuse to pay for your claim.

  1. Not informing your insurer about any car modifications

Before preparing for a staycation, it’s common to install roof or bike racks so everything that’s needed for the holiday can be packed. However, some drivers may be unaware that these additions can be counted as modifications by some insurers and this could require a change in your policy. Before installing, contact your insurer to let them know of your plans.

Car modifications can affect your insurance premium for two reasons; if they increase the likelihood of an accident, or if they increase the likelihood of theft. For brand new cars, optional add ons, including fitting a SatNav, can impact insurance so it’s important to ensure these options are noted when applying for a policy.

  1. Lying about your main address

Insurance premiums vary depending on the postcode, as some areas have higher rates of thefts and break ins. It can be tempting to put down your home address as somewhere different – your house when you’ve been staying at your partner’s over lockdown for example. However, doing so can mean your insurer can refuse to pay out, for example, if your car is broken into in the location it actually resides.

  1. Letting other people drive your car

Long journeys can be tough for the driver, and it may be tempting to swap drivers during the journey. If you are considering doing this on the way to your holiday destination, it’s vital that they are added as a named driver onto your policy.

While it’s possible for your friends or family to have insurance policies that allow them to drive other people’s cars, it is unlikely these policies cover damage to the vehicle in the event they are in an accident, and your policy may only cover damage caused when a named driver is behind the wheel. So while your friend can legally drive the car, you may not be able to claim for accidents.

  1. Not informing your insurance company of minor accidents

In the case of small bumps or minor accidents where only cosmetic damage occurs, it’s common for motorists to have their car fixed without making a claim. However, even if you intend not to claim, it is important to inform your insurer of any damage received, as not doing so is a breach of policy. This helps in the event that the other driver changes their mind and decides to claim, and also ensures damage is accounted for if you do need to claim after future incidents – damage which is inconsistent with a claim may mean that you are denied.

  1. ‘Fronting’

Insurance for young drivers often costs more than other groups, and one way some motorists try to get round these higher premiums is by having a low risk driver, such as a parent or partner, named as the main policy holder, and adding the real motorist as a named driver. If you get caught ‘fronting’, your policy will immediately be cancelled, and any claims denied. These cases are often taken to court and classed as insurance fraud, with outcomes including fines of up to £5,000 and six points on your license.

  1. You’ve recently changed jobs

Your current occupation is one of the factors used to determine your risk profile, so it’s important to update your insurer if you have changed jobs or occupations. This is especially true at a time when many people have unfortunately lost their jobs and moved on to new employment. Failure to do so may mean any claims made after a job change can be denied by your insurer.

  1. Charging for lifts

Some policies specifically exclude cover for car sharing, whether you make a profit or not. For those whose policies do allow lift sharing, it may be void if you charge people for journeys – many state that you may only make enough to cover petrol and driving costs. Earning money from giving lifts can identify you as a ‘taxi hire service’, voiding many policies.

It’s important to always read the terms and conditions of your car insurance policy, to ensure that you have not accidentally invalidated it. Keep your insurance provider up to date with any change of circumstances, regardless of whether you think it’s relevant, as some seemingly unrelated life changes can impact your premium.

 

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IF IT’S A LOSS, YOU’RE TOO LATE – WHY THE INSURANCE INDUSTRY NEEDS TO FOCUS ON FIRST NOTIFICATION OF RISK

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Simon Dicks, Insurance Channel Manager EMEA, Lytx

 

Insuring commercial fleets can be an expensive business. Average repair costs have increased by up to 40% in the past 8 years and disputes about who was responsible can drive up expenditure for both fleets and insurers.

Part of the problem is that the insurance industry hasn’t had the tools to forecast costs and premiums accurately enough in this sector. Underwriting decisions are still made in the same way they always have been, by looking back at historical data from previous years. This approach simply isn’t giving insurance companies an accurate indication of potential risk – or a proper indication of the impact of driver behaviour.

Technology is helping insurers to an extent by providing information about First Notification of Loss (FNOL) – automatically sending notifications when unusual G-force readings are captured within a black box tracking device as a result of sudden braking or impact. This is good, but far better is the ability to use proactive technology to detect when an incident is at risk of occurring and when a driver is distracted.

The only way to address this is to put a highly accurate level of camera technology both inside and outside cabs, supported by sophisticated technologies such as Machine Vision (ML) and Artificial Intelligence (AI). This way, we can see not just that an incident has happened, but why it happened. What’s more, we can assess risk before an accident happens at all and prevent it happening in the first place. We call this First Notification of Risk (FNOR) – and it’s a whole step up from FNOL.

Machine Vision scans the internal and external environment of the vehicle to identify distracted driving behaviours such as mobile phone use, eating, drinking, smoking, inattentive behaviour or failure to wear a seatbelt. AI, comparing the behaviour against a vast bank of accumulated data, is then able to determine the riskiness of that situation and whether it needs to be flagged to the fleet manager, driver, or insurer via a short video clip. The big difference in this approach is that it’s proactive, not reactive. For the first time, fleets and insurers can identify adverse driving and distracted driving in real-time for the first time.

This includes the ability to alert drivers of any momentary slip-ups or distracted behaviours. Using the same technology, drivers will receive an audio or visual alert to help keep them on track and to lessen the likelihood of a moment’s distraction becoming anything more.

When insurers have access to these insights, they can also start to see patterns from the data over time. For example, a fleet manager might start to see that there’s a peak in risky driving behaviours on a Friday afternoon when lots of drivers are rushing to finish for the weekend. As a result, they may decide to spread the shifts differently so as to avoid that pattern of behaviour.

When insurers are only looking at FNOL, it’s already too late. A driver could be unthinkingly driving whilst smoking, on their phone, and nobody would never know. Whereas with FNOR, both managers and insurers are provided with insights that remove the guesswork, and underwriters have the information they need to assess risk with far greater precision.

There’s still a long way to go in making the move towards FNOR. With so many different companies selling cameras and telematics systems and producing information in hundreds of different formats, claims data will have to be standardised before the sector can really transform. However, by starting to embrace ideas like FNOR, the industry can move towards a solution that saves them time, money and lives.

To find out more, visit  www.lytx.com/FNOR

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THE DIGITAL WEALTH, ASSET MANAGER AND FINANCIAL BROKER OF THE FUTURE: TRANSFORMING CLIENT COMMUNICATIONS

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By Christina Di Nolfo, Head of Solutions at Delta Capita

 

More than in any other profession in financial services, wealth managers and financial brokers are heavily dependent on personal interaction with their clients. While digital transformation has been on the agenda of many individual advisors for years, the pandemic revealed the painful inefficiencies of legacy communication models.

Studies from YChart mirrored the communication gap just a year prior to the lockdown. 75% of clients want proactive communication from their wealth manager or advisor. But nearly half of clients with over $500,000 or more in AUM said they received infrequent communications, with those with less than $500,000 invested, receiving even less of their advisor’s time.

Consequently, finance professionals have been quick to try out any communication software from Zoom to Slack to WhatsApp. However, these programs were not made for financial advisors, making adhering to compliance standards more complicated than ever and raising security concerns.

Christina Di Nolfo

Let’s take Zoom as a quick example. Whilst Zoom is a great communication tool and one which many of us are all too familiar with, it is only meant for video calls and is not a comprehensive communication platform. The Federal Trade Commission discovered that Zoom’s end-to-end encrypted (E2EE) wasn’t what it appeared to be. Instead of calls being E2EE between participants, the data was only encrypted between each meeting participant and Zoom’s servers – meaning it was not truly end-to-end encrypted.

But it’s not just Zoom. Any application not built with compliance in mind is a risk for your business and your customer.

A customisable, compliant, and fully interactive client portal for the digital wealth advisor or financial broker is essential to streamline communications and maintain compliance. But what does that look like?

 

The Wealth Manager of the Future

Customer experience is everything, and the wealth manager of the future can already benefit from an end to end digital customer journey platform. Imagine if you could:

  1. Onboard new clients in minutes
  2. Push secure content to your client on their chosen device
  3. Record every minute of your meeting, even as you switch between video, chat, screen shares, and more
  4. Collect signatures and obtain consent instantaneously
  5. Accept PCI compliant payments directly from your portal
  6. Provide disclosures and other vital documentation for clients
  7. Collect customer documentation in real time such as ID and proof of address

All of this is possible through Klarion, our end-to-end engagement portal. Completely customisable, Klarion offers an entirely digital process designed for the optimal user experience. Clients are not required to download complex software. Instead, they only need to click on a secure link that you send to them via email or SMS.

Klarion enables you to verify identities in real-time, manage essential sensitive data, accept payments, engage in a video call and more. And you don’t need to worry about compliance. Not only does our solution log every interaction and timestamp it within an end-to-end encrypted environment, but you can also benefit from PCI-DSS Level 1 and KYC/AML compliance features.

You no longer need to go back and forth with your clients over email or other communication channels, as you attempt to resolve issues or complete tasks. And you also do not need to invest time and resources in tracking down every slip of paper. Instead, you can focus on what matters: Keeping your client informed about their assets and providing value.

Financial managers using Klarion have shifted their self-service offering from 13% to 30%, and reduced call volumes by 2.2x without sacrificing customer experience or compliance regulations.

 

The Future Won’t Wait

Through the proliferation of technology, more and more customers will demand a comprehensive and cohesive user experience. To create a sustainable, client-focused financial management practice today, integrating technology with human sensibilities is critical.

But waiting to reinvent your customer interaction process means that instead of focusing on growth, you may well end up running after the competition.

Klarion makes it easy to get up and running. There is no need to worry about costly, complicated, or time-consuming system consolidations, as Klarion integrates seamlessly with current infrastructure as a white label front-end solution, while ensuring your brand is front and centre. Klarion sends information directly to your CRM (or other systems), saving you from data entry duplication and is customisable to whatever workflow is required.

 

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